Independent expert assessor for numerous financial and professional services related innovation grant funding competitions run by UKRI through its Innovate UK arm.

Co-founder and director of a small business, delivering professional-led digital education courses in infant development and parenting techniques.Lead on product strategy, technology and marketing and finance

Lead internal consultant guiding all business heads on innovation strategy and scaling solutions across the organisationLed team of consultants, researchers and scouts delivering insights on emerging technologies, trends and market developmentsShaped AI Partnership strategy for AI and Generative AI programmesLed Global Open Finance Programme across NatWest, CIBC, NAB and Itáu launching new propositions with start ups using our APIsQuantum Computing Lead; led team of engineers… Show more Lead internal consultant guiding all business heads on innovation strategy and scaling solutions across the organisationLed team of consultants, researchers and scouts delivering insights on emerging technologies, trends and market developmentsShaped AI Partnership strategy for AI and Generative AI programmesLed Global Open Finance Programme across NatWest, CIBC, NAB and Itáu launching new propositions with start ups using our APIsQuantum Computing Lead; led team of engineers, quants and analysts to test technology and form bank strategy. Worked with industry peers, academia, regulators and government to shape policyDelivered innovations including tokenised FX trading platform, green energy lending platform, subscription management, synthetic data, graph data relationship models and Generative AI guardrailsEvaluated innovative companies for investment or acquisitionGrew NatWest's innovation network across UK into 4 new regions and built new partnerships with universities and industry bodies Show less

Led full product lifecycle for UK's first Video Banking Service (at launch), from ideation to scale (1.5 million customers)Crafted product strategy and roadmap based on deep understanding of customer needs from extensive user research and design thinking sprints. Prioritised features on customer and business impactBuilt and managed cross-functional agile team of engineers, designers and 3rd party developers to execute across sprints and deliver on timePresented to board, secured… Show more Led full product lifecycle for UK's first Video Banking Service (at launch), from ideation to scale (1.5 million customers)Crafted product strategy and roadmap based on deep understanding of customer needs from extensive user research and design thinking sprints. Prioritised features on customer and business impactBuilt and managed cross-functional agile team of engineers, designers and 3rd party developers to execute across sprints and deliver on timePresented to board, secured buy-in and funding, set and reported on OKRs to demonstrate ongoing value delivery Show less

Guided Citizens Bank board on innovation strategy prior to divestment, defending $500m+ revenue at risk of disruptionDefined strategic value at risk of over £120m for Coutts Bank executives, if unresponsive to technology trendsDrove partner selection process which led to acquisition of FreeAgentJourney lead for UK's first paperless mortgage journey, reducing end to end journey time by 10 daysDesigned global scouting framework for identifying innovative fintechs and tech partners… Show more Guided Citizens Bank board on innovation strategy prior to divestment, defending $500m+ revenue at risk of disruptionDefined strategic value at risk of over £120m for Coutts Bank executives, if unresponsive to technology trendsDrove partner selection process which led to acquisition of FreeAgentJourney lead for UK's first paperless mortgage journey, reducing end to end journey time by 10 daysDesigned global scouting framework for identifying innovative fintechs and tech partners and mapping competitor landscapePresented regularly to Group Board and UK and Scottish government ministers on Innovation initiatives Show less

• Led Programme Management of the partner engagement activities of senior team of specialists who delivered innovative new capabilities by leveraging relationships with strategic partners such as suppliers and Universities• Provided programme governance, guidance and executive reporting to the Head of Partner Innovation Network, Head of Research & Innovation and Director of Strategy • Led a variety of special projects with Group strategic partners delivering £1.3m in cost savings

Led team responsible for project reporting tool across RBS/NatWestIntroduced change control process and improved system availability from 85% to 99%, enabling new features to be delivered for first time in 2 years

Responsible for content as part of small team that launched bank's first universal Change FrameworkCreated and delivered interactive masterclasses on Change, Risk and Planning to 1500+ people across UK Europe, USA and Asia

Led several teams ranging in size from 6 to 30 people across variety of operations spanning mortgages, insurance, retail service complaints and deceased customer estates