- Amaro . Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, Greater Manchester, United Kingdom

Project Lead of Modern Desktop Support - I have created this projectand presented it to the business to modernise the traditional support.The main goals are to use all tools available to bring automation to our users andService desk engineers to avoid repetitive tasks, providing faster resolution times and improve current deployment processes using intune.Beyond Trust Remote support Admin - I have much improved this remote support service, by creating policies and scripting solutions for the rest of the team. The previous model was to refer to documentation or research on an issue.This could take several minutes, hours or days depending on the engineer managing the issue or how serious the issue was. With the current model I’ve introduced, all engineers adhere to current automations without having to research or figure out a solution, therefore reducing resolution times of applying a fix to a few seconds. Creator of the Self-Service Tools - after observing most of the common issues we had with certain tools used by the company I have created click and run solutions for our users to self-serve themselves. This allowed the users to fix their issues at any time, literally 24-7-365, without having to raise a ticket or call us. Intune and SCCM - packaging and deployment of applications using the different methods available. Packaging in intunewin format mainly for most of customisable MSI files.Project Lead of Endpoint Systems - Contact Center Deployment work - Working with my colleagues to design a task sequence that would be future proof for the current covid scenario.This image contains Intune management extension, the most up to date Jump client for remote support, and all required software for a contact centre user to be able to do his work and get the required support when working from home.

Manchester, United Kingdom

Core tasks - Providing support via the telephone and emails to all users of the IT Business ServicesPrioritise tasks, understand what may impact the business as for example the downtime of one user or multiple users. Project Lead of the Knowledge base - in charge of creating technical guides to support the team and end-users. Communication - Delivering technical information to customers with varying levels of technical knowledge.A polite approach, consulting widely and communicating effectively to all levels within the organisation Mac and Windows - Computer deployment, good knowledge of configuration, support, failure analysis of both Windows and Apple systems.Computer repairs - Able to test memory, HD and replace parts if required.Liaise with Dell and Apple to organise repairs.Working in a team environment - Teamwork, able to delegate tasks, take ownership and provide support to colleagues when required.Users and computers Management - Active directory, create users, security groups, manage users, OUs and computers. Modify attributes and reset passwords. Understanding of organisational units and company policies.Printer management - DHCP server access, able to set up printers and assign fixed IPs. Training - Providing ad-hoc user training for IT systems.Explain our compliance, governance, quality and security standards Tools used on a daily basis - AD, Zendesk, Jira, Exchange, Bomgar, Jamf, Parallels, VirtualBox, DUO Security, Pulse Secure, Confluence, Lastpass, AdAudit, ADmanager Plus, CMD and other in-house admin tools.

Manchester, United Kingdom

IT Support - Supporting Rideways with technical issues, related to LAN/Proxy settings, Outlook, the installation of laptops and setup of working environments.Assisting in compiling a troubleshooter guide for common technical issues within the business.Customer Support - Providing support to customers and suppliers over the phone/email within the SLA response times.Utilising JIRA to track, report faults and add new details that may contribute to a faster resolution.Customer Feedback - Keeping track of customer satisfaction level and investigating any bad feedback provided with the aim of improving the services.Communication - Fluent in English (both written and verbal).Self-motivated with a committed and flexible approach to work.Effective organisation and time management skills.Commercial support - Demonstrated ability to demonstrate commercial awareness. Developed further experience in supplier liaison.Sourcing new business opportunities and maintaining impeccable supplier relationships.Social Media - Customer contact experience within social media and review websites.

Manchester, United Kingdom

Customer Support - Replying to emails, contacting customers and converting quote/queries into bookings.Effectively answering questions ranging from quotes/bookings on car hire & amending existing reservation.Capable of maintaining a robust relationship with the clients with a view to securing future business & ensuring customer retention.Able to demonstrate outstanding customer service skills to all of our customers with an excellent command of verbal/written English.Representing the brand - Being a self-motivated professional who handles clients in such a positive way that it inspires customer loyalty to our brand.

Rochdale

Administration - Producing quotes and keeping these updated against the CRM.Data management.Completion of the orders stuck at 90% on RM and pushing these to 100% stage by adding invoicing information.Learned and developed my knowledge further on Microsoft NAV and Maginus.

Hebden Bridge

Region management - Representing Symantec - managing their clients’ renewals within EMEA including the UK, Portugal, Angola, Mozambique, Malta and Cyprus. Technical Support - Providing technical support that would facilitate the renewal of the services by researching technical issues using google and knowledge bases.Outbound calls - More than 70 B2B outbound calls done on a daily basis to existing clients, resellers and distributors.Target Achievement - Always achieving targets, occasionally more than 100% of the desired target and driving a revenue between 350.00 USD – 500.00 USD on a monthly basis.Communication Expert - Constant communication via all tools available including Skype.Send emails to customers when they were not available to ensure information would be delivered, assist via email people involved in the sales channel.Managing all incoming emails in my email inbox, ensuring that they are responded to in an appropriate time frame.Logging all interactions for each communication with the companies and regularly updating data on CRM. An expert on my individual account in understanding the needs of the client and being able to ensure the sale of our products or service offerings.Reporting Analysis - Identify issues or people underperforming by analysing the reports, maintaining constant communication with everyone involved in the sales channel, and accountable for developing new strategies to improve the customer retention rate and upselling services.Relationship building - Establishing and improve relationships with customers, partners, and distributors.Training - Assisting teammates and sharing the best practice. Supporting new employees and do a side by side training.Creating Solutions - Developing tools to help improve the management of information and accelerate certain procedures within the project.

Manchester, United Kingdom

Inbound calls - Handling more than 80-100 inbound calls on a daily basis from the Portuguese, Brazilian and Spanish markets.Further developing sales skills and customer service skills.Supporting our customers - Organising car rental solutions for clients, from holiday to business rentals.Analysing the product to suit customers’ needs and selling the key benefits of the company.Translation - Translating and adapting many texts related to marketing. Translating for the company website, improving the quality of service. Team worker - Building strong relationships with all the team members, always supporting and motivating colleagues.

- Technical hardware and software troubleshooting skills.- Able to think logically and analytically in a problem-solving environment.- Imaginative, with skills in creative reasoning.- Able to work independently.- Good oral and written communication skills.- Able to accept responsibility.- Willing to continually update personal IT skills and knowledge.