- Amaro . Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, Greater Manchester, United Kingdom

Project Lead of Modern Desktop Support - I have created this projectand presented it to the business to modernise the traditional support.The main goals are to use all tools available to bring automation to our users andService desk engineers to avoid repetitive tasks, providing faster resolution times and improve current deployment processes using.

Manchester, United Kingdom

Core tasks - Providing support via the telephone and emails to all users of the IT Business ServicesPrioritise tasks, understand what may impact the business as for example the downtime of one user or multiple users. Project Lead of the Knowledge base - in charge of creating technical guides to support the team and end-users. Communication - Delivering.

Manchester, United Kingdom

IT Support - Supporting Rideways with technical issues, related to LAN/Proxy settings, Outlook, the installation of laptops and setup of working environments.Assisting in compiling a troubleshooter guide for common technical issues within the business.Customer Support - Providing support to customers and suppliers over the phone/email within the SLA.

Manchester, United Kingdom

Customer Support - Replying to emails, contacting customers and converting quote/queries into bookings.Effectively answering questions ranging from quotes/bookings on car hire & amending existing reservation.Capable of maintaining a robust relationship with the clients with a view to securing future business & ensuring customer retention.Able to.

Rochdale

Administration - Producing quotes and keeping these updated against the CRM.Data management.Completion of the orders stuck at 90% on RM and pushing these to 100% stage by adding invoicing information.Learned and developed my knowledge further on Microsoft NAV and Maginus.

Hebden Bridge

Region management - Representing Symantec - managing their clients’ renewals within EMEA including the UK, Portugal, Angola, Mozambique, Malta and Cyprus. Technical Support - Providing technical support that would facilitate the renewal of the services by researching technical issues using google and knowledge bases.Outbound calls - More than 70 B2B.

Manchester, United Kingdom

Inbound calls - Handling more than 80-100 inbound calls on a daily basis from the Portuguese, Brazilian and Spanish markets.Further developing sales skills and customer service skills.Supporting our customers - Organising car rental solutions for clients, from holiday to business rentals.Analysing the product to suit customers’ needs and selling the key.

- Technical hardware and software troubleshooting skills.- Able to think logically and analytically in a problem-solving environment.- Imaginative, with skills in creative reasoning.- Able to work independently.- Good oral and written communication skills.- Able to accept responsibility.- Willing to continually update personal IT skills and knowledge.