• Certified ITIL V3 Foundation professional with 10.6 years of experience with strong domain knowledge of IT Infrastructure Management, Client Relationship Management, Information Technology (Data Center, Production, Application, Support and Infrastructure) and Team Management• Experienced in IT Service Management, IT Best Practices, backed by a deep knowledge of ITIL Processes, Incident, Problem and Change management• Knowledge of continual service improvement programs, root cause analysis, cordial relationship management with various levels of management and stakeholders
Listed skills include Requirements Analysis, Microsoft Excel, Sql, Unix, and 6 others.