• Providing level 1 support related to hardware, software, computer, and printer-related issues and managing these issues using the Zoho ticketing system.• Actively responding to the tickets, performing troubleshooting, and escalating unsolved issues to Level 2 technical teams.• Distribute new-user IT starter package and provide initial user IT orientation.• Execute asset change tasks and reflect such changes in the appropriate database.• Troubleshooting Windows, network, drives, and printer issues.• Setting up and maintaining user accounts, permissions, and access rights in Active Directory and other authentication systems.• Installing and configuring, monitoring, maintaining, and administering software and hardware computing systems.• Assist with Server, Network, Backup, UPS, and IP Phone device troubleshooting; Moves, Adds, and Changes.• Hardware and software procurement and asset tracking, including asset auditing.• Educating end-users on IT best practices, security protocols, and procedures to prevent common issues and enhance productivity.• Collaborating with other IT teams and vendors to escalate and resolve complex technical issues and implement IT projects.• Documenting technical procedures, troubleshooting steps, and solutions for future reference and knowledge sharing.• Monitor systems with RMM tools, informing the Team Lead promptly to prevent disruptions.• AV support: setup, troubleshoot, and ensure smooth presentations, and meetings.

• Providing high-level administrative support to the clients by ensuring quality care and guidance • Adhering to current COVID-19 Screening and testing policies and procedures as directed by the Department of Health (DH) • Demonstrating strict infection control processes and competent in current PPE practices • Ensuring accurate documentation in the patient’s application form and relevant reporting to the DH • Providing proper isolation advice in line with the DH guidelines • Promoting flow through the testing sits to ensure safe, timely efficient patient-centered care

Objective of the project: - To design and develop a single-page social awareness web application (“website”), which will primarily be focused on allowing clients to create and participate in social causes as well as providing small business owners with to promote their products through digital methods.

As the initial technical support contact, I address a range of technical issues, including system and network troubleshooting, user account setup and password management, onsite incident analysis and resolution, and installation and configuration of computer hardware, software, operating systems, and applications on user devices, ensuring efficient resolution and operation within the IT infrastructure.