A seasoned customer success professional in a B2B SaaS based organization managing Enterprise and mid market accounts. Value realization through empathy, product adoption, best practises has driven a renewal rate of 100% and NRR of 110%. Prior to this, I was a core team member in two early stage startups which had let me wear different hats and sail the tides of ambiguity. Having worked in both sales and post sales, I gained hands on experience in customer psyche. Established and led a team of 8 associate managers responsible for handling 4000+ customers and achieving an upsell rate of 30% Empathy has been a driving force in building customer relationships and driving an NPS of 70.I aim for being reliable. Founder’s vision, autonomy and culture is central to my work. A harry potter geek who is always open to discuss favourite characters and spells! Besides reading, I pursue my two interests: Yoga and Psychology. I can be reached at amanpreetkaursaini01@gmail.com