Antoine Bannon-Guillaume Email & Phone Number

Melbourne, Victoria, Australia

Responsible for managing the client relationship across a portfolio of large brand and retail clients across Australia, APAC and EMEA, advising them on User-Generated Content (UGC) strategy to enable them to achieve the best value out of their use of Bazaarvoice's UGC solutions and achieve their business goals.• Manage client health to ensure renewal by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction• Identify and develop growth opportunities within my portfolio to increase sales • Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop consumer generated content programs• Provide guidance and consulting for marketing best practices and ROl analysis for clients to gain the most value from their programs with Bazaarvoice• Influence the client's internal metrics for success and ensure the client knows how to achieve and measure those results• Advise on strategies and tactics to create a healthy program ensuring successful use of Bazaarvoice tools.

London, United Kingdom

Senior Consultant for the global market leader in Employee benefits software, working with large enterprise clients analysing client benefits and consulting with them and their providers to find the best strategy to automate processes using the Darwin software & increase employee engagement• Main client relationship contact for duration of the implementation working with clients in French, English and Spanish. • Lead project & programme status calls with the client and coordinate with internal and external stakeholders (e.g. tech, sales) to facilitate change management and upselling• Work with the Configuration and QA teams on implementing the agreed design and overseeing the testing of the configured solution to the previously defined requirements.• Responsible for client satisfaction, measured through regular client surveys

Paris Area, France

Responsible for the implementation of large global projects across EMEA (software implementation and agency setup), managing various internal and external stakeholders during the project lifecycle. • Travel Solution Implementation project manager for several large multinational clients for their business travel needs • Work with both wholly-owned and third party travel agencies in our partner markets in order to ensure best account setup • Act as the main point of contact for clients, ensuring customer satisfaction and quality standards.• Consulting with clients to analyse and identify needs, following through with project management of delivery cycle • Liaise with clients and internal teams to implement customized online booking software• Organizing resources, both internal and external to ensure timely implementation, troubleshooting problems and providing documentation and weekly reviews with the client across involved countries • Manage the post-implementation to ensure good service delivery before handing off to program management.

London

After-care customer support coordinator for Ovid, a web-based research journal search engine.Responsible for all clients based in France, South-East England, Channel Islands region, as well as ad-hocwork for Spain and Italy when needed.• Subscription and order management in internal systems, including processing new and renewal orders, upgrades and trials• Identify trial opportunities and accompany clients through trials to ensure optimal trial usage• Audit customer accounts to ensure correct access was enabled and monitor usage statistics to identify subscriptions of concern within my region• Provide support to sales and sales engineers with any internal issues• Respond to customer inquiries to resolve problems and assist with queries in French and Spanish, raising to technical support if needed• Assist Sales department with administrative issues and support• Coordinating multiple departments and teams (e.g. Technical Support and Sales Engineers) to ensure optimal account implementation post-sale• Assist with the onboarding of new starters within my team

Querétaro Area, Mexico

• Create customer-facing documentation regarding their quarterly statements of account for their investments• Responsible for updating internal oil & natural gas and government deficit databases based on latest available information• Analysis of current geopolitical issues' potential to affect the oil and natural gas commodity market• Create training manuals and assist in onboarding for new starters• Update client portfolios in Bloomberg and track stock portfolio performance

St Andrews, Scotland

Responsible for student representation within the department of Social Anthropology.

Ambassador for University Visiting Days

Master Of Arts (M.A.), Social Anthropology And International Relations

Summer Program, Business

Completed the Tuck Business Bridge Program; a highly selective summer program providing rigorous introduction to accounting, finance.

Mandarin Chinese Certificate

Month-long 80 credit-hour course in conversational Mandarin Chinese

Ctefl

120 hours of CTEFL training in an ACCET accredited program, including observed teaching practice, presentation, grammar instruction.

Mandarin Chinese, 93/100

Five week (100 credit hours) summer program for Mandarin Chinese at an Intermediate level (3) of conversational Chinese.