André Pinto Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

Act as the primary point of contact for service desk inquiries, ensuring all client requests are addressed promptly and professionally.Coordinate the daily activities of the service desk team, including ticket assignment, escalation, and follow-up.Monitor ticket queues to ensure timely resolution of issues and adherence to service level agreements.Maintain accurate records of all service desk interactions, documenting issues, resolutions, and follow-up actions.Collaborate with technical support staff to ensure efficient resolution of client issues.Generate and analyse service desk performance reports to identify trends and areas for improvement.Provide training and support to new service desk team members.

Edinburgh, Scotland, United Kingdom

• Managed project-based tasks including data and email migrations, VOIP system installations, and networking equipment setups.• Organised client meetings to sell software/hardware solutions, quoted project work, and managed hardware/software purchasing.• Completed 90% of project work alongside one other staff member at Lee Hair in Edinburgh, Scotland.

Edinburgh, United Kingdom

• Provided IT support and software solutions for local, national, and international companies/charities.• Subcontracted for Lee Hair Ltd, assisting with their IT needs and software development projects.

Edinburgh, United Kingdom

Providing IT Support and Software Solutions for a variety of local, national & international companies.

Bramhall

Responsible for overseeing all operational aspects of the Kitchen and staff in the absence of the Head Chef.Complete opening and closing procedures for the KitchenDirect staff as required to ensure all operational tasks are completed safely and efficiently as/when required

Reporting to the Operations Manager, I handling incoming & outgoing invoices, maintaining the payment schedules & organising weekly pay runs. Currently implementing a number of new systems to secure the business against future fluctuations.

Working as part of a team, to make & deliver food within company guidelines in order to meet customer expectations.

➢ Overseeing the preparation and setup of the restaurant prior to opening for business, this included stock replenishment/control, food safety checks, deep cleaning & securing premises.➢ Ensuring that all customers enjoyed their visit, providing a welcoming environment and efficiently rectifying any issues that arose. With this being a family business the priority was to build goodwill and repeat custom.➢ Liaised between staff and manager/owner, handling staff request, including staff schedule and holiday/time off requests.Overseeing the service of customers, up-selling with suggestions of additional items to complement chosen food.

➢ Maintaining financial records using Sage. Filing invoices, letters & payroll information, regular bank reconciliations, updating customer accounts with new Direct Debit instructions.➢ Alerting external agents of commissions due, handling incoming queries, requesting invoices and remitting where appropriate.➢ Management of company documents and archiving of these. Created and modified various document templates that aided in the tracking of various company functions.➢ The management of various legally compliant issues as maintaining vehicle & driver records for insurance and tax purposes, first aid and accident records and overseeing the various types of Legal and industry compliance for the company overall.➢ Responsible for the sourcing, booking and following up of all accommodation & travel needs for all staff and company directors.

Edinburgh, Scotland, United Kingdom

• Assisted customers with home moves, meter upgrades, debt management, and general inquiries at SCOTTISH GAS LIMITED.• Managed a high volume of calls in a fast-paced call center environment, ensuring customer satisfaction.• Developed strong communication and problem-solving skills while providing excellent service to customers.

Bachelor Of Science (Bsc), Computer Software Engineering

Activities and Societies: multiple external engagement activitiesParticipated in an international Intensive Study Program, which included.

Bachelor Of Engineering (Beng), Computer Software Engineering

Hnc, Computing

Activities and Societies: Class RepresentativeHNC Computing

Education record