Skilled IT Professional with 15+ years of rich and insightful experience in ServiceNow and project delivery management following ITIL, Agile & DevOps processes, responsible for the requirements gathering, manage end to end delivery, architecture, configuration, development, delivery and support of Service Now. Successfully lead multiple ServiceNow Upgrade in large multinational bank Successful in roles for product support, web and application development and team management. Known for strong and diverse technical knowledge and an ability to communicate and collaborate effectively with business, project, and technical teams. End to End support to the ITSM tools in converting IT process in a service modules and catalogues as per the business need, successfully delivered several complex Directs global, multi-cultural teams of 40+, including ServiceNow developers, Scrum Masters and business analysts, while simultaneously managing multiple, diverse priorities and consistently delivering high-quality results Skilled in Agile Project Management Methodologies with skills in directing project teams and maintaining high-quality deliverables within time and budgetary parameters and reporting in terms of progress tracking, maintenance of artefacts, risks and issues to senior stakeholders. Experience in leading technical team at offshore and mentoring team-members, Expert in Agile Methodologies, ITSM Tool Consultation, Process Simplification and Workflow Automation. Managed project resources internally and externally through various top vendors in India/Global. Vendor management takes efforts around Resource onboarding, Price negotiations & Delivery timelines as well as Project Ramp down and offboarding of resources. Working with various vendors across India locations to get technical resources with advance skillsets to meet the project timelines and other targets. This includes Pricing negotiations and timely on-boarding of consulting resources. Managed budget of 4 million CHF for various CTB & RTB Projects. Consistent Record of Delivering Results: Built a track record of successful roll-out, management and turnaround of fortunes through strategic planning; managed programs Worked onsite at client location (Singapore) for ~3 years, managed end to end project delivery from client location. Respect and Leverage Human Capital: Motivated, mentored and led talented professionals; expertise in building and motivating large teams that well exceed corporate expectations.