Adam Mclaughlin Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

• Meets with clients to evaluate event and advertising needs• Designs marketing materials catered to client specifications for both digital and print use• Full setup and takedown of audio and visual equipment on day of event• Host event, promoting activity and events of the day as requested by the client• Performs for the crowd and creates an aesthetic for the event by DJing in various styles and hosting karaoke• Networks with current clients to discover new work opportunities

Toronto, Ontario, Canada

• Successfully managed, redesigned & implemented a new approach for the company’s quality assurance framework including monitoring forms, training & coaching techniques over the course of a 3-month project. • Managed stakeholders through consistent communications and discussions when stakeholder buy-in was key.• Launched the “Spirit Squad” initiative which is a group dedicated to managing and improving the culture within the company by holding socials, educational talks & various other events throughout the year to improve awareness and inclusion. Would plan, budget & implement interdepartmental events, talks & outings

Toronto, Ontario, Canada

• Handling highly technical calls involving HVAC wiring, Configurations, Amazon Alexa, Google Home, HomeKit, Android & iOS interfaces with a high level of customer attention through phones, e-mails & chat support• Supporting our social media clientele through Facebook & Twitter using Zendesk. Replying to reviews on Amazon.com & Amazon.ca. Replying to public-facing social media inquiries on Facebook, Twitter, Reddit using Social Studio. Replying to reviews & questions from partnered retail websites using Bazaarvoice

Toronto, Ontario, Canada

• Hires, trains and develops a team of up to 10 retail associates at a time• Provides expert product knowledge to customers of various needs and interests on a revolving line of over one hundred of the hottest trends• Schedules the store balancing associates with multiple jobs and schedule restrictions to create a sustainable schedule for all• Attains and trains on how to attain various key performance indicators as expected of our location by our head office• Holds the team accountable using performance enhancement plans and coaching to keep work quality in peak form

Toronto, On

• Among the top ten sales performers nationally while working part-time• Trained over fifteen sales associates in five different locations in product knowledge, processes and procedures, and sales methods• Demonstrated a wide range of products for customers and provided information about a continuously evolving product line• Calculated daily sales using iVend’s Point of Sale Software

Toronto, Canada Area

• Promoted to Quality Assurance Analyst and was entrusted with handling the Quality Assurance Department for two clients after only three months• Designed and implemented progressive monitoring guidelines for quality assurance used for calls, e-mails and social media• Lead the implementation of corporate best practices (BEST QA) for seven different clients• Trained eight Quality Assurance Analysts on the implementation and use of BEST QA.• Created, revised and analyzed reports to identify and coach key opportunities and outliers in operations• Coordinated meetings with the operations and training departments to review and calibrate on Quality Assurance guidelines• Collaborated with Operations and the Training Department to provide retraining to agents when needed

Toronto

• Promoted to Social Media agent after three months as a Customer Service and Sales Agent, was promoted to Social Media Team Lead after only two months• Trained and supported a group of 30 social media agents on the operations floor through one-on-one and group coaching• Managed e-mail template database on IcePak, Salesforce and Lithium• Interacted with customers through e-mail, chat and social media channels for technical issues and product and service information

Toronto, Canada Area

• Acquired in-depth product knowledge to provide to prospective consumers for sales, troubleshooting, and customer service purposes• De-escalated irate customers to resolve related technical and customer service issue

Humber North Campus

Engaging the student population and informing them of services, events, and opportunities available through the Humber Students' Federation. Brainstormed creative ideas for promoting to the target audience. Talked with students to promote events and services. Reported student feedback to improve promotional approaches.

Burlington, On

Organized invoices. Data input into spreadsheets. Answered phones, took messages and made appointments via Outlook. Typed correspondence. Sorted mail and prepared information for marketing.

Burlington, On

• Worked in a primarily French-speaking environment• Designed and developed e-mail marketing campaigns in both English and French using HTML, CSS, Photoshop and Illustrator• Produced e-mail databases using Microsoft Excel, Salesforce, and Constant Contact

Burlington, On

Worked with children with and without special needs. Programmed games, crafts and swim based activities. Worked to create a fun environment while working with our customers to create inclusive and safe space for all of our participants.

Certificate In Project Management, Project Management

Bachelor Of Arts (B.A.), Major In Popular Music Studies, Minor In Psychology

Activities and Societies: Pride Alliance, Dance Club, Choir, Rock Ensemble, Theatre ProductionAttended Bishop's in the Popular Music.

Diploma, Multimedia Design And Development

Activities and Societies: Guilds of Humberlife (Founder), Humber Students' Federation (Also Employee), Next Generation Music Club, Dance.