- Oversaw day-to-day operations with a focus on maintaining high-quality standards and service excellence, cultivating a customer-centric culture within the organization;- Successfully managed relationships with key enterprise clients, ensuring their needs were met and expectations exceeded;- Led a high-performing team of 10 professionals responsible for a remarkable 80% of net sales, providing mentorship and guidance to drive exceptional results.- Responsible to create, define and strategically manage and monitor key performance indicators (KPIs), including renewals, upsells, Customer Satisfaction (CSAT) scores, and Net Promoter Score (NPS), consistently exceeding targets.- Collaborated with cross-functional teams to optimize operational processes, resulting in improved efficiency and cost savings.- Implemented process improvements, streamlining workflows to boost efficiency and productivity.

- Responsible to lead and develop an operation for independent third-party recruiters, launching multiple countries and designing launch strategy for Latin America managing a cross-functional team of 5 people, responsible to onboard, train and develop the experience of our third party;- Design and implement automation solutions to scale our active partners, and coordinating analysis to drive business decisions. Create metrics and KPIs, build reports, and optimize processes to accelerate growth and performance of our marketplace;- Work closely with Product, Tech, BI, Growth and Staffing teams to build custom solutions and features.

- Managed the Customer Success team of the SMB and Digital Native customers Business Unit with a portfolio of over 300 companies. Responsible for structuring and designing a workflow for companies, implemented customer success best practices to guarantee our clients the best possible experience. Through cross team collaboration with Revelo's product department, assured - in a matter of six months - an NPS increase from 34 to 61;- Responsible for developing three digital products, such as Revelo Experience, that focus on giving more visibility to our clients' employing brand, resulting in a 50% increase in the number of applications and helping them to hire 3 times more.

- Managed all strategic post-sales activities for Revelo's SMB and digital nativecustomers;- Developed training content, delivered coaching sessions to the recruiting client´steam across Brazil and in person onboardings to São Paulo based clients;- Understood the recruitment needs of clients and identified candidates toaccelerate their talent acquisition process.

- Led the creation and development of Operations and Sales new business strategiesthrough process-designing and KPI's structure and identification;- Responsible for managing partners (headhunters) and projects focused inincreasing engagement and customer satisfaction with direct report to Foundersand Investors.

- Responsible for the end-to-end recruitment process of new hires – from screening and interviewing to ultimately making a proposal and closing it;- Responsible for guaranteeing seamless execution of day-to-day HR tasks, such as onboarding new hires, supporting people development initiatives, and providing performance reports for the Leadership team.