• Subject-matter Expertise: Gained full proficiency in Singularity XDR (SentinelOne) and other cybersecurity software and services to train technical employees, assist technical support with their cases, and provide consulting to customer training and information development teams.• Instructional Design: Developed product onboardings, certification programs, and other e-Learning courses with animated videos, lab activities, job aids, and interactive simulations using authoring software: Rise 360, Storyline 360, Camtasia, and Adobe InDesign.• Curriculum Development: Led cross-functional teams for new course initiatives, and worked with SMEs and BMEs to determine training needs and to build training curricula and assessments for internal and partner-facing certification trainings.• Training Facilitation: Organized and hosted over 100 hours of live training sessions for highly technical employees (Support Techs, Sales Engineers, Consultants) on new product releases and for new hires.• LMS Management: Used Litmos to organize training, troubleshoot user issues, monitor attendance and course progress, perform learning meta-analysis to continuously improve the course quality, and generate reports for project stakeholders.

• Assisting Leads: Performing exploratory testing on builds to determine testable features, and sending out the tasks to the team accordingly. Also, validating and vetting other testers’ deliverables, such as bug reports and translation queries.• Coaching Newcomers: Helping fresh testers with their provisioning by troubleshooting their technical issues, and guiding them on the tool and project specifications to provide a smooth onboarding process.• Testing: Created testing trackers and traceability matrixes on Spreadsheets, and executed various manual testing methodologies (smoke, ad-hoc, regression) on AAA title localized games on desktop, mobile, and web settings.• Bugging: Reported over 400 defects on Jira and internal defect tracking systems, and tracked bugs through the entire lifecycle, including regression testing resulting in successful releases.• Teamworking: Worked in an agile setting with multicultural LQA and Localization teams and actively collaborated with other members through Microsoft Teams and Slack software.

Consulting: https://www.youtube.com/watch?v=WHpqT2nDrfY&tScriptwriting: https://www.youtube.com/c/TheGEOfocusChannel

Tutored 11 students overall in the following courses resulted them to pass their courses as well as get their Co-op job.Courses: Java, Database, Linux, Web Development, Android GUI Programming

- Gone through all phases SDLC together with a partner, who's mainly responsible for the API development and deployment of the app- Followed Agile methodology, and collaborated via GitHub and ZenHub- Designed and implemented the frontend with best practices for maintenance and scalability (Figma, Vue, Bootstrap)- Did API testing with Postman, unit testing for the frontend components with Mocha/Chai, and E2E testing with Cypress frameworks- Documented the code and trained the partner on Vue to hand over the project for the future maintenance