Virtual classroom instructor for multiday training including PowerPoint lectures and hands-on labs via AWS Skillbuilder. Topics include but are not limited to Ec2, VPC, S3, ECS, EKS, IAM, SQS, and SNS.Authorized to deliver the following courses: Architecting on AWS, AWS Cloud Essentials of Business Leaders, AWS Financial Services, and AWS Cloud Practitioner EssentialsDelivered training for Fortune 500 clients

Datadog and CrowdStrike administrator. Responsible for monitoring and alerting strategy. Configured Datadog Integrations for 3rd party vendors. Deployed and managed Grafana/Loki stack.Automated the deployment of flagship product via Ansible playbooks and Terraform. Wrote Terraform configuration of full-stack environment: app-server(Ubuntu), database(SingleStore), Kafka(RedPanda) for both AWS and GCP environments.Responsible for designing and implementing infrastructure-as-code strategy including Terraform configurations, Ansible playbooks, and Git source control.Implemented cloud database backup schedule and life-cycle policy. Admin for backup and restore of SingleStore database to durable cloud storage.Support operations with expertise in AWS and GCP cloud environments.

Created observability dashboards using Dynatrace, Cloud Watch, Solar Winds, and other monitoring tools for all cloud infrastructure. Configured Dynatrace monitoring integrations for several AWS services and Dynatrace K8 operator for container-level observability. Created application-specific dashboards for over 15 net new projects. Felded and remediated alerts for Prisma Cloud and Qualys to address cloud posture and vulnerability management.Led the deployment and operation of Elastic Compute Cloud (EC2), RDS, API Gateway, LAMBDA, VPC, S3, EKS, AWS Connect, Route 53, and other cloud-related infrastructure components in a Control Tower (AWS Organizations) deployment with over 50 unique AWS accounts.Managed and deployed cloud infrastructure via Terraform, CloudFormation, Ansible, and GitLab. Deployed and managed multiple enterprise-grade platforms using EKS (Kubernetes) and RDS. Expert knowledge of kubectl command line.Support business initiatives by providing highly-available, resilient cloud infrastructure including on-call support. Created documentation, SOPs, and runbooks including architectural diagrams via Lucidchart and Visio.

Configured and managed production monitoring via Datadog, including several AWS integrations.Managed cloud infrastructure via AWS console, Datadog, Terraform, Nomad, Consul, and, Vault.Credited Cloud Operations Engineer in the following Facebook Instant Games: Rival Peak, Pacman Community, and The Walking Dead: Last Mile.Automated AWS infrastructure to turn Ec2 fleet on/off during the weekends and holidays to save money. Configured and deployed Bitbucket pipelines to deploy Python Lambda functions using the Boto3 library. Managed AWS Security Groups, IAM Roles, Auto-Scaling Groups, S3 buckets etc.Configured AWS Chatbot and AWS Cloudwatch Events to get real-time notifications in Slack channels.Real-time support and mission control for live streams on major streaming platforms including Twitch and Youtube in a cloud-native environment. Incident response and management for all P1 events including root cause analysis. Manage tickets and SOPs using Jira and Confluence.

Configured and managed monitoring for Kubernetes via Datadog Helm deployments for container-level observability. Configured alerts, monitors, and dashboards for k8 operations.Administrator and first response for Kubernetes, Vcenter, AWS, GCP, Windows and Linux servers. Regularly approved pipeline deployments. Expert knowledge of kubectl command line.Real-time support for e-commerce platform. Modern CI/CD and DevOps culture, leveraging multiple cloud providers. Infrastructure as code via Terraform.Monitor all IT infrastructure using a variety of tools including DataDog, Kibana/ELK, PRTG, Site 24x7, LogicMonitor, and Cloud Watch.Directly responsible for redirecting website traffic during maintenance and outages via Cloudflare(CDN) origins.

Support team members by providing expertise in DataDog, Solar Winds, Cisco, Linux, Python, and AWS.Department lead providing 24-hour network, cloud and application monitoring with first response and proper escalation based on issue.Operation center for a network that spans more than 20 remote sites, including locations in Germany, Mexico, Columbia and Costa Rica. Administered over 1,000 unique servers and over 700 network interfaces.Deployed and oversaw nightly backup of Cisco network devices via Orion Network Configuration Manager.

Responsible for configuring, responding, and analyzing network, system, and application alerts using DataDog, Solar Winds, and Cloud Watch(AWS).Incident manager for P1 issues including documentation and root cause analysis.Analyze long-term data trends and offer proactive solutions for operational efficiency.Suggested and led department initiative to expand monitoring to Linux environment.

Provided both desktop and remote support on a wide variety of networking and system issues.Worked directly with vendors to install NIC adapters on 17 Haas drilling machines.

Answered service calls and provided remote support to Taco Bell locations nationwide.Responsible for resolving and documenting a wide variety of issues including networking issues, hardware failures, editing SQL database and any issue preventing operations.Worked in a hybrid environment that included Linux and Windows systems.

Responded and created tickets for incoming client requests.Provided exceptional end-user support for a variety of platforms including Microsoft Exchange, Office 365, Microsoft Outlook, Symantec Endpoint, AVG, Malware Bytes, Backup Exec, etc.Supported over 20 client sites and over 200 network nodes.Monitored and maintained client backup schedules.