Product Road Map: Create a product roadmap that prioritizes features related to drug program management, clinical trials, and patient engagement.Collaborate with stakeholders (e.g., clinical operations, regulatory affairs, sales) to understand their needs and ensure the product meets their requirements.User Story Management:Gather and refine user stories from stakeholders, focusing on the specific needs of clinical trial coordinators, investigators, and patients.Prioritize user stories based on their impact on drug development, patient outcomes, and regulatory compliance.Create detailed user stories with clear acceptance criteria, leveraging your knowledge of pharmaceutical industry workflows and Salesforce best practices.Backlog Management:Manage the product backlog, ensuring it's well-organized, prioritized, and aligned with the product roadmap.Collaborate with your team of 10 developers, 1 QA, and 1 Scrum Master to refine and groom the backlog.Use Agile methodologies (e.g., Scrum, Kanban) to effectively manage the backlog and ensure a smooth flow of work.Salesforce Configuration and Customization:Work with Salesforce administrators and developers to configure and customize Salesforce Health Cloud or other relevant modules to support pharmaceutical drug programs.Define data mapping rules and workflows for clinical trial data, patient information, and regulatory submissions.Leverage Salesforce's reporting and analytics capabilities to track drug program performance, patient outcomes, and regulatory compliance.Regulatory Compliance:Ensure that Salesforce implementations comply with all relevant regulatory requirements, such as FDA regulations for drug development and clinical trials.Stay updated on regulatory changes and their impact on the product.Collaborate with regulatory affairs teams to address compliance-related issues and ensure product adherence.

• Led the development of NPA for pharmaceutical contracts, ensuring smooth transition to an adjudication process.• Managed product vision, backlog prioritization, and user story definition in Jira.• Validated package data focused on XML and Mongo DB with developers for accurate medical data transfer to pharmacies.• Collaborated with stakeholders on user acceptance testing and ensuring correct contract syncing.• Facilitated daily scrum meetings and managed functional connections with tech leads and scrum masters.• Conducted bi-weekly demonstrations for completed user stories.

• Oversaw the development of new web and mobile products from concept to launch, aligning with client needs.• Defined product vision managed the backlog in Azure Devops, and prioritized features.• Gathered requirements from prospective users and clients for accurate product roadmaps.• Built reports and dashboards in Azure Devops for progress tracking.• Managed data transfer from in-house data warehouses to Salesforce Health Cloud.• Led a development team including mobile developers, DBAs, and UI/UX experts.• Developed user stories and defined user acceptance criteria in Azure Devops.• Performed Scrum Master duties like story grooming and sprint planning.• Monitored product progress and facilitated communication with stakeholders.

• Managed data projects for Charter enterprise services.• Led customer support readiness testing for Service Assurance, collaborating with various teams.• Designed, documented, and presented test scripts for Salesforce lead-to-cash process flow.• Updated Apex triggers and workflow rule documentation in Salesforce.• Prepared test plans and estimates based on functional requirements.• Validated new fields and workflows in Salesforce for product testing.• Documented, tracked, and reported testing findings to relevant audiences.• Partnered with stakeholders to resolve critical issues.• Bridged the gap between technology and business teams for automation development in Salesforce and CPQ systems.• Participated in cross-functional initiatives for process improvement.

• Implemented a Salesforce CPQ tool (FPX) for streamlined sales processes.• Collaborated with IT and product development on API integrations between Salesforce and ICOMS platforms.• Managed Salesforce deployment to sales and call center teams, including Map Anything and FPQ.• Administered user permissions and groups within Salesforce and FPQ environments.• Led the migration from Classic Salesforce to Lightning Experience.• Tracked sales performance using Salesforce reporting and dashboards.• Developed Salesforce dashboards in Tableau for enhanced reporting.• Created surveys for process improvement, leading to new tools for sales representatives and customers.

• Handled training for front-of-the-house staff for four stores in the region. Managed P&L responsibilities including inventory and bar costs. Responsible for satisfactory guest satisfaction.• Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.• Hiring and training staff to provide excellent service to patrons.• Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.• Setting and enforcing quality and safety controls.• Ensuring licenses are updated and in line with current legislation.• Working with diverse personalities both on the staff and patrons.• Planning and taking part in promotional events.• Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.• Maintaining a fun, safe atmosphere for patrons.