Allan Pomatto Email & Phone Number

Install, configure and support store IT and Point of Sale functions across a large geographical area. Upgrade and troubleshoot IT infrastructure issues related to cabling, wireless access points, controllers and thin clients. Work with remote engineers to troubleshoot performance issues, configuration problems and system outages. Manage vendors and project goals during store overhauls and remodels. Manage travel schedule, trouble calls, system upgrades and vehicle maintenance requirements from a home based office. Travel up to 75% of work week, including overnight stays to support assigned territory.

Charleston, South Carolina Area

Reduce dispatch of field technicians by providing first-line technical support.Troubleshoot, analyze, prioritize and facilitate resolutions for all equipment-related customer issues.Communicate pertinent service information and schedule field service technicians to ensure all service activities are accomplished. Manage customer expectations and commitments in a professional manner.Maintain schedule for all field service technicians.Escalate critical account issues to ensure proper resolution. Utilize SAP to prepare quotes for service and preventative maintenance, track equipment, create service requests, and dispatch technicians.

Responsible for providing our members and guests a memorable golf experience through quality and consistent service delivery. Directly supervise the outside service staff in a professional manner and assist the Golf Management team with various daily operating tasks and duties.Responsible for training, coaching, and hiring of new associates.Work closely with shop personnel and golf management team on tournament execution.

Georgetown, Sc

Responsible for housekeeping on plant grounds, knowledge of inventory management concepts and methods.Responsible for daily equipment checklist, cleaning of jobsite equipment. Unloading of Mersorb and Ssorb material trucks, Start up and shut down of plant equipment. Read and interpret equipment manuals and work orders to perform required maintenance and service.Perform regular preventive maintenance on machines, equipment and plant facilities.

Charleston, South Carolina Area

Worked for government and private communications companies providing system installation, maintenance and repair on air traffic control and submarine radio communications systems. Also provided support on Nortel PBX, Key and Voice Mail systemsSummary of tasks performed are as follows:Installed, maintained, and programmed VoIP, IPTV, and High Speed Internet solutions.Installed IP based and legacy security cameras and associated communications wiring for Berkeley Country School District.Managed vendors to insure contract compliance and completion deadlines.As a working supervisor, directed the work of an installation crew engaged in implementing upgrades to the FEMA Radio Network including a remote controlled HF radio suite and related antennae.Managed the Emergency Communications Systems’ lab for SPAWAR. Lab was used to test, troubleshoot, and repair equipment returned as defective from the field. Lab was also used to calibrate and certify operation of VHF, UHF, and FM radios and their associated equipment.Reviewed, updated, and generated installation drawing plans, site survey documents and technical training documents.Managed crews providing antenna field modifications and equipment upgrades at CONUS and OCONUS Navy and Marine Corp Air Stations. Projects included new antenna tower construction, antenna replacement, and grounding modifications.Performed Radio Room upgrades on board US Submarines. Upgrades consisted of simple communications system installs to full overhaul and rework of the space.