Apoorva Mittal Email and Phone Number
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Apoorva Mittal is a Customer Experience Enthusiast | CX Strategy | Customer Journey | Growth at Whatfix. They possess expertise in requirements analysis, software development, oracle, management, java and 20 more skills. Colleagues describe them as "I worked with Apoorva at Whatfix when he was one of the first few Customer Success Managers hired. We worked on several projects together and he used to be the Goto guy for anything customer facing post Sales. From handling daily queries to escalations, Apoorva handled it like a pro in a really fast paced setting. 4 years later, I've seen him grow in leaps and bounds and he'd be an asset to any company. How many times have you heard prospects in the Sales cycle say (we used… Show more" and "Apoorva was the pillar to a strong CS culture which we witness today at whatfix. From building processes to scaling up the North America CS department, he has done it all. One of the rare talents who are not just extremely product savy but have a great knack of business and consulting skills helping customers achieve their desired outcomes along with lazer sharp and amicable risk mitigation mind set. I wish Apoorva all the best and it was a pleasure working with him at… Show more"
Whatfix
View- Website:
- whatfix.com
- Employees:
- 385
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Director - Customer SuccessWhatfix Mar 2023 - Present
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ConsultantInterviewvector Nov 2022 - Dec 2022 -
Director Customer ExperienceSaas Labs Us, Inc Jun 2021 - Oct 2022 -
Associate Director - Customer SuccessWhatfix Jan 2020 - Jun 2021
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Principal Customer Success ManagerWhatfix Jan 2019 - Dec 2019
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Customer Success - Sr. ManagerWhatfix (Quicko Technosoft Labs Pvt Ltd.) Dec 2016 - Dec 2018Bengaluru Area, India- Play the role of a Customer Success Manager cum Account Manager and handle a portfolio of strategic customers for the company- Develop a trusted advisor relationship with all stakeholders including the project sponsors- Drive product adoption and ensure customers’ success using the solution- Delivering and communicating ROI throughout their journey with the product- Manage Professional Services projects
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Sr. Software Engineer (Support For Customer Success)Oracle India Pvt. Ltd Jan 2013 - Dec 2016- Ensure customer’s success by helping them implement the Oracle Social Cloud & Sales Cloud solutions.- Coordinate with the internal teams & delivering resolutions of all technical levels.- Conduct Training for new agents - Create and maintain content for the Knowledge Management articles for internal & external reference.- Managing content and moderation of the My Oracle Support Community forum.- Work with Development Team to identify Customer Pain Points and create ways to… Show more - Ensure customer’s success by helping them implement the Oracle Social Cloud & Sales Cloud solutions.- Coordinate with the internal teams & delivering resolutions of all technical levels.- Conduct Training for new agents - Create and maintain content for the Knowledge Management articles for internal & external reference.- Managing content and moderation of the My Oracle Support Community forum.- Work with Development Team to identify Customer Pain Points and create ways to ameliorate or eliminate them. - Implemented Oracle Diagnostic Methodology to ensure faster resolution for known issues.- Provision accounts for the on-boarding customers- Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools/utilities etc. Show less -
Senior Software EngineerInfosys Jul 2009 - Jan 2013- Work in various stages of SDLC (Software Development Life Cycle) in onsite-offshore delivery model.- User Interface Designing & Development, unit testing, bug fixing, deployment and production release support for various Web Applications of Manufacturing & Banking Domain- Develop PoC (Proof of Concepts) with niche technologies to demonstrate our technical capabilities to prospective customers.- Requirement Analysis & Wireframe creation according to user requirements- Create… Show more - Work in various stages of SDLC (Software Development Life Cycle) in onsite-offshore delivery model.- User Interface Designing & Development, unit testing, bug fixing, deployment and production release support for various Web Applications of Manufacturing & Banking Domain- Develop PoC (Proof of Concepts) with niche technologies to demonstrate our technical capabilities to prospective customers.- Requirement Analysis & Wireframe creation according to user requirements- Create design documents including detailed design document, test cases for various projects- Feasibility Analysis - Problem analysis and decision making- Configuration controller- Create cross browser compatible and responsive components. Show less
Apoorva Mittal Skills
Apoorva Mittal Education Details
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Computer Software Engineering -
Jaypee Institute Of Information Technology UniversityComputer Science
Frequently Asked Questions about Apoorva Mittal
What company does Apoorva Mittal work for?
Apoorva Mittal works for Whatfix
What is Apoorva Mittal's role at the current company?
Apoorva Mittal's current role is Customer Experience Enthusiast | CX Strategy | Customer Journey | Growth.
What is Apoorva Mittal's email address?
Apoorva Mittal's email address is ap****@****ail.com
What is Apoorva Mittal's direct phone number?
Apoorva Mittal's direct phone number is +180045*****
What schools did Apoorva Mittal attend?
Apoorva Mittal attended Indian Institute Of Management, Calcutta, Jaypee Institute Of Information Technology University.
What are some of Apoorva Mittal's interests?
Apoorva Mittal has interest in Education, Children.
What skills is Apoorva Mittal known for?
Apoorva Mittal has skills like Requirements Analysis, Software Development, Oracle, Management, Java, Project Management, Pl/sql, Web Development, Css, Unix, Sdlc, Sql.
Who are Apoorva Mittal's colleagues?
Apoorva Mittal's colleagues are Andrea Lebon, Vranda Rao, Sharika Balachandran, Mohammed Saqib, Shamus Miof, Aditi Eva, Mahesh Swamy.
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Apoorva Mittal
Bengaluru
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