Apoorva Singhal Email & Phone Number

Bengaluru, Ka, In

Platform/Product: MedalliaRoles and Responsibilities: -> Worked as Technical Consultant on 20+ Medallia projects for the US and EMEA-based clients.-> Lead and initiated direct communication with Medallia's clients and their stakeholders to help understand their needs and provide them with meaningful solutions to attain their business goals along with client satisfaction.-> Worked on Building Data Processors, Performing Monthly updates, Building Surveys, Data… Show more Platform/Product: MedalliaRoles and Responsibilities: -> Worked as Technical Consultant on 20+ Medallia projects for the US and EMEA-based clients.-> Lead and initiated direct communication with Medallia's clients and their stakeholders to help understand their needs and provide them with meaningful solutions to attain their business goals along with client satisfaction.-> Worked on Building Data Processors, Performing Monthly updates, Building Surveys, Data Exports, Design Look and Feel, Quality Assurance, Documentation work, and various other servicing requests including issue investigations.-> Working on the full end-to-end Project Implementation Life-Cycle. (Solution design, Project planning,System configuration, UAT, Go-live, Post-launch support.)-> Acting as a bridge between business and technical teams to shape the technology solution.-> Identifying and encouraging areas of growth and improvement within the team and implementing the processes to create a successful project story. Show less

Gandhinagar, Gujarat, India

Platform/Product: MedalliaRoles and Responsibilities:-> Continue to perform the same responsibilities as a Senior Business Analyst with more ownership and deeper knowledge.Platform/Product: Salesforce Managed PackageRoles and Responsibilities:-> Expertise in SFDC Managed Package Configurations/Customizations as Administrator and Developer.-> Expertise in third-party integrations with Medallia platform and guiding clients with Query API… Show more Platform/Product: MedalliaRoles and Responsibilities:-> Continue to perform the same responsibilities as a Senior Business Analyst with more ownership and deeper knowledge.Platform/Product: Salesforce Managed PackageRoles and Responsibilities:-> Expertise in SFDC Managed Package Configurations/Customizations as Administrator and Developer.-> Expertise in third-party integrations with Medallia platform and guiding clients with Query API requirements.-> Guide client to get the most efficient process for integration in place.-> Provided recommendations and custom workarounds based on their application drawbacks.-> Take the lead on projects proactively and manage accounts single-handedly.-> Involvement in the recruitment of new candidates-> Involvement in the communication evaluation of the newly recruited candidates-> Providing expertise to colleagues via technical hour/ SOS slots.Outside Job Role:-> Helps as an examiner in Communication Evaluation of the recently joined employees. Takes their evaluation session which involves a session wherein the person taking the exam is given a situation and has to represent the company and the examiner represents the client and observes the communication and situation handling skills of the other person.-> Helps as an interviewer for the technical skills round for the job applicant.-> Provides expert help sessions (called as SOSs within the company) for any Salesforce integration related queries. Show less

Gandhinagar, Gujarat, India

Platform/Product: MedalliaRoles and Responsibilities:-> Continue to perform the same responsibilities as a Business Analyst with more ownership and deeper knowledge.Platform/Product: Salesforce Managed PackageRoles and Responsibilities:-> Expertise in SFDC Managed Package Configurations/Customizations as Administrator and Developer.-> Expertise in third-party integrations with Medallia platform and guiding clients with Query API requirements.-… Show more Platform/Product: MedalliaRoles and Responsibilities:-> Continue to perform the same responsibilities as a Business Analyst with more ownership and deeper knowledge.Platform/Product: Salesforce Managed PackageRoles and Responsibilities:-> Expertise in SFDC Managed Package Configurations/Customizations as Administrator and Developer.-> Expertise in third-party integrations with Medallia platform and guiding clients with Query API requirements.- > Guide client to develop the user interface, Page Layouts, Tabs, Custom objects, Validation Rules, Triggers, etc.- > Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Opportunites and Dashboards- > Guide client on implementing security and sharing rules at object, field, and record level for different users based on Organizational hierarchy.- > Trained on guiding client with Workflow rules, Approval Process, Components, Sales, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types- > Gathered and documented the requirements by interacting with different business and technical teams.- > Provided recommendations and custom workarounds based on their application drawbacks.- > Creating lookup tables and integrating them with auto importing processors.Outside Job Role:-> Helps as an examiner in Communication Evaluation of the recently joined employees. Takes their evaluation session which involves a session wherein the person taking the exam is given a situation and has to represent the company and the examiner represents the client and observes the communication and situation handling skills of the other person.-> Provides expert help sessions (called as SOSs within the company) for any Salesforce integration related queries. Show less

Gandhinagar

Platform/Product: MedalliaRoles and Responsibilities:-> Assisted in developing Project Scope, Business Requirements and Functional Requirements with the internal team and clients.-> Worked on weightage calculation for a client.-> Worked on NPS calculation to derive promoters, detractors and passive responses.-> Created surveys, objects, and projects.-> Designed and implemented dashboards and tailored reports for the Survey Feedback provided.->… Show more Platform/Product: MedalliaRoles and Responsibilities:-> Assisted in developing Project Scope, Business Requirements and Functional Requirements with the internal team and clients.-> Worked on weightage calculation for a client.-> Worked on NPS calculation to derive promoters, detractors and passive responses.-> Created surveys, objects, and projects.-> Designed and implemented dashboards and tailored reports for the Survey Feedback provided.-> Integrated the Surveys and Reporting translations with around 27 languages provided by the third-party vendor.-> Designed UAT sheets to keep track of the updates introduced to the current system.-> Created Exports to push data into the existing system and used automated export to send data to clients on schedule.-> Completed multiple small projects across various accounts.-> Partially worked on Competitor data upload into the instance to keep clients ahead and up-to-date with their competition.Outside Job Role:-> Part of FBI (Fun Beyond Imagination) Team, that is responsible for any event management in the organization. Show less

Bengaluru Area, India

Product: ZohoService: Business Analysis, Customer Experience, ZOHO Implementation, Salesforce development and Web TechnologiesRoles and Responsibilities:-> Leveraged clients existing IT framework/CRM system for better data visibility and system integration.-> Assisted in developing Project Scope, Business Requirements, and Functional Requirements with the internal team and clients.-> Assigning tasks using AGILE methodology>Integrated data in… Show more Product: ZohoService: Business Analysis, Customer Experience, ZOHO Implementation, Salesforce development and Web TechnologiesRoles and Responsibilities:-> Leveraged clients existing IT framework/CRM system for better data visibility and system integration.-> Assisted in developing Project Scope, Business Requirements, and Functional Requirements with the internal team and clients.-> Assigning tasks using AGILE methodology>Integrated data in Salesforce, Zoho, Vtiger applications.Created forms, objects, and projects.-> Designed and implemented dashboards and tailored reports for sales-> Giving Pre-Sales demo and taking care of commercial negotiations for Zoho HRMS Products and handling requirement gathering and consultation of the product fit for any organization.Outside the Job Role:-> Handling digital marketing and social media channels for the company Apart from that, developed the company's current website and have the responsibility of maintaining it. Show less

Bengaluru, Karnataka, India

Technology : Vue.js, HTML5, Adobe Photoshop, Video EditorProject Cause : -> Create a profile-based user database and save multiple details about the user and have them apply for consultations and chat with the consultants.-> Develop projects as per the requirements of the client.Developed Projects : ->Website Designs->Website->Videos through resources provided for the website.

Bangalore

Technology: HTML5, AngularJSProject Cause : Developed modules like User Management, Transporter management, and tracking details

Master Of Computer Applications (Mca), Computer Science, 85%

Activities and Societies: Hosted various events, organized multiple tech workshops, selected for Microsoft Student Associate and Partner.

Bachelor Of Computer Applications(Bca), Computer Science And Information Technology, 86%

Activities and Societies: Learned French, Pursued Business English Certification Course from the University of Cambridge till the advanced.

Higher Education, Commerce, 75%

Activities and Societies: Basketball, Atheletic Team, Book Readers Club

Matriculation, Cbse Subjects, 80%

Activities and Societies: Basketball, Atheletic Team, Book Readers Club, Karate Club