Apostolis Stergiakis Email & Phone Number

Athens, Attiki, Greece

- Monitoring and evaluating security alerts to prevent system abuse and threats. Alerting Information Security Officer and Senior Devops Engineers offering suggestions on how to handle such cases.- Identifying provided bugs by support agents and relaying information to the software engineer squads that I see fit for the task.- Contributing in churn.

Athens, Attiki, Greece

- Taking ownership of customer technical issues and seeing them through to resolution by providing advanced troubleshooting and when needed by writing and providing custom coding solutions.- Working with customers on custom API integrations by identifying and suggesting the right endpoints towards creating an efficient flow. - Engaging with agile teams to.

Athens, Attiki, Greece

- Answered customer questions via email and chat providing advice and acute troubleshooting ensuring that expectations for fast and efficient resolution are always met. - Maintained excellent customer satisfaction results and as part of the team contributed in meeting KPIs and targets. - Identified and reported issues and potential bugs escalating.

Athens, Attiki, Greece

- Handled escalated cases as a L2 point of contact, liaising between internal teams, logistics vendors and the end user aiming to turn negatives into positives and increase customer satisfaction.- Scored among the top 5% of employees for successful customer satisfaction feedback raising the team’s CSAT KPIs.- Assisted the supervisors with floor management.

Athens, Attiki, Greece

- Answered enquiries and performed troubleshooting providing accurate and prompt resolution to customers whilst building brand trust and customer loyalty.- Constantly exceeded KPIs for performance, quality assurance and data security compliance. - Mentored new hires as a selected member of the project’s coaching team.