- Event Planning and Coordination: Led the end-to-end planning and execution of the Hot Air Balloon Festival, ensuring alignment with festival goals and timelines.- Global Participant Coordination and Financial Management: Managed the entire participant engagement process, from outreach and contract negotiations with international hot air balloon teams to coordinating travel logistics and ensuring participant satisfaction. - Oversaw the financial aspects, including issuing invoices, maintaining payment records, and ensuring accurate and timely processing of all payments.- Sponsorship Acquisition and Partner Relations: Identified potential sponsors, crafted compelling sponsorship proposals, and successfully secured partnerships with local and international companies. Managed sponsor deliverables and ensured their visibility throughout the event.- Marketing and Communications: Led the festival’s marketing efforts, crafting promotional materials and leveraging online platforms to increase awareness and attendance. Engaged in public relations efforts to attract media coverage.- Stakeholder and Vendor Management: Worked closely with vendors, venue managers, and local authorities to ensure smooth event logistics, including safety compliance and equipment setup.- Presentations and Networking: Organized presentations, workshops, and networking opportunities for participants and sponsors, creating an engaging and educational atmosphere.- Crisis Management and On-site Operations: Managed real-time issues, ensuring quick resolutions to any logistical or participant-related challenges. Ensured the safety and smooth running of the festival from start to finish. Guided the team through difficult situations, ensuring collaboration and resilience during critical times.

- Delivered exceptional customer service for Apple’s UK market, ensuring seamless sales and after-sales support for all product lines.- Consistently exceeded sales targets, earning recognition and bonuses for top-tier performance.- Built trust-based relationships with customers to promote Apple’s philosophy and loyalty.- Developed expertise in product knowledge, enhancing customer satisfaction and retention.

- Managed employee records, facilitated the onboarding process, and ensured compliance with HR procedures.- Maintained and updated the company’s ERP system, improving efficiency in data handling and reporting.- Coordinated employee training programs and represented the company at career fairs, enhancing talent acquisition efforts.- Organized company events, team-building activities, and employee induction programs, promoting a positive work culture.