Nikos Apostolou Email & Phone Number

Athens, Attiki, Greece

Main Responsibilities:> Supervise Data Center Operations and Cloud Operations Teams responsible for the installation, maintenance and operation of server hardware and supporting infrastructure.> Coach, lead and provide technical direction to team members to meet goals.> Ensure high availability of enterprise voice, Data Center and Cloud Infrastructure platforms that support internal employee business functions and external customer contact.> Responsible for delivery of services from the data center and Cloud Infrastructure, and for ensuring operational delivery through collaboration and partnership with both remote and local peer organizations.> Implement and enforce systems, policies, and procedures.> Assist in resolving emergencies, such as customer problems that might be escalated to the team supervisor for handling.> Schedule and coordinate data center and Cloud Infrastructure maintenance activities including routine maintenance and patching> Responsible for long-term Infrastructure planning, budget planning, customer service level agreements (SLAs), service definitions, and system lifecycle management.

Greece

Responsibilities:> Maintain and configure main IT Infrastructure services such as:o Exchange / Active Directory / DNS / DHCPo Mobile Device Management (VMware Airwatch/Workspace ONE)o Backup Infrastructure (NetBackup)> Design the Windows environment; Perform system administration, installation, problem isolation, and resolution on Windows and Active Directory systems.> Deploy, maintain and manage Windows systems in the VMware environment; Perform capacity planning for Windows, Windows applications and Active Directory systems and services.> Anticipate growth demands and responds with action plans accordingly.> Proactively ensure the highest levels of systems and infrastructure availability.

Athens, Attiki, Greece

Responsibilities:> Administer company's and vessels’ server infrastructure (Exchange/DC/FileServer/PrintServer/SharePoint/VMware View environment/Storages)> Mobile Device Management (MS InTune, Cisco Meraki, VMware AirWatch)> Troubleshooting, resolving issues and perform day to day tasks on:o File/Print Servers, Exchange Servers, DCs, System Center taskso Lync/SharePoint issues and taskso VMware View / VMware ESX / Hyper-V> Support on local and remote locations (Remote offices/Drillships) for all personnel.> Manage Printers and alerting system> Local and remote HW/SW inventory> Mobile Device Management (MS InTune, Cisco Meraki, VMware AirWatch)> Support and administration on industry specific applications like RimDrill, STAR IPS, FSM

Jul 2013 till June 2014 – Team Leader on S.O.C. teamResponsibilities:> Manage and guide team members on customer support requests and delivering projects.> Following up on projects and be proactive in order to be delivered on time and on budget> Guide team through technical trainingJan 2009 till July 2013 – Professional Services Team> Implement and maintain simple and complicated Infrastructure software like Backup Applications (NetBackup, Backup Exec), Antivirus Platforms (Symantec, McAfee), VMware Infrastructures and also administer and implement MS environments (AD, DNS, Exchange etc). > Provide and implement solutions based on customer needs.> Project management and delivery on small and medium scale projectsSept 2006 - Jan 2009 – Professional Support TeamResponsible for customers request and also for new installation (hardware and software) on customers' sites.Among others, responsible for installation and maintenance of Backup / Antivirus software, User management and support incidents, Firewall installation and maintenance

Heraklion, Crete

User support at the HygeiaNet infrastracture that ICS-FORTH was responsible for. AD management as long as workstation management, imaging, support.Responsible for the installation and maintenance of LINUX Server and the WebFiltering + IDS software installed.

Heraklion, Crete

Education on computers to SMB companies.

Master Of Business Administration - Mba, Human Resources Management And Services

o Project Management o Consulting services o Performance Management o HR Management

Bsc, Applied Informatics And Multimedia

Education record