Responsibilities:• Enhance functionality and capabilities with new data storage and reporting resources• Develop company and customer sales performance and analysis• Research and apply new implementations enabling greater ROI• Maintain users accounts, roles and privileges• Manage e-commerce platform back-office item catalogs and pricing profiles• Increase system automation though customization and integrations• Customization experience includes dashboards, saved searches, suite analytics, custom fields, custom forms, workflows and moreHighlights:• Create customizations to support detailed service level requirements of unique customer base• Overhauled e-commerce solution records for greater customer experience and scalability

Responsibilities:• Supply customer activity analysis including spending, processing statistics and other values• Research and provide organizational performance metrics including sales, goals and execution activities• Determine reporting objectives and schedule activities to meet customer, corporate and partner needs• Supplement the customer service staff with additional support• Assist sales team with opportunity review and quote submissionHighlights:• Aided in the administration of CRM platform including role implementation and dashboard development• Executed recurring email marking efforts via online distribution provider

Responsibilities:• Customer Service (Order Entry, Outreach, Inquiry Response)• Bid Preparation (Cost Analysis, Margin Objectives, Compliance Review, Opportunity Prospecting)• Account Support (Status Communications, Issue Research & Resolution)• Reporting and Analysis (Sales Performance, Ad Hoc)Highlights:• Served as the primary contact for a major account providing customer service and regular order reporting• Helped the company to prepare and successfully receive a new GWAC contract• Hired to full-time after two months of temporary assignment through Robert Half

Responsibilities: • Delivered information to the Association's members via print, email, web and social media resources • Organized the Association’s quarterly trade magazine including oversight of multiple resources (authors, publisher, sponsors, and staff) • Managed marketing efforts for the Association’s annual convention • Contributed to the launch or redesign of multiple websites• Coordinated the efforts of external printers, designers, developers and others for multiple simultaneous projects • Developed and distributed an email newsletter for the Association’s Professional Women in Painting Forum Highlights:• Distributed two commemorative issues of the group’s trade magazine celebrating the 125th anniversary of the organization and the launch of the Painting and Decorating Expo• Replaced an outdated email marketing solution with an online provider for better list management, tracking and evaluation • Launched the Association’s efforts in social media (Twitter, Facebook and Linkedin)

Responsibilities: • Coordinated participation in the Association’s Accreditation program • Managed the Association’s teleconference and webinar presentation series • Developed a database to track submissions • Provided customer service to members interested in the Association’s educational program and membership • Represented the Association at the National ConventionHighlights:• Implemented the first method of presenting participants with a summary of their progress that could be easily retrieved/reviewed • Improved the content and schedule of the Association’s educational program at the annual convention

Responsibilities: • Maintained and updated the audit database utilizing both SQL Server and Microsoft Access • Developed and revised automated reports • Assisted with Server/Hardware set-up • Provided general technical support to staffHighlights:• Participated in transitioning report data sources to stored procedures improving database speed and reliability • Improved the database user interface to accommodate auditor requests

Responsibilities: • Reviewed advertising audit materials for accuracy • Entered data into the database • Assisted in the creation of audit presentationsHighlights:• Identified areas of data entry process improvement that helped to increase efficiencies

Responsibilities: • Managed the certification renewal program for PMI’s Project Management Professional (PMP) certification • Coordinated with educational tracking vendor • Provided customer service to certification holders inquiring about the process • Developed tracking database to better manage participation and notificationsHighlights:• Handled implementation of the renewal requirements and expirations for the first time in the certification’s history • Helped the PMI Certification department to achieve ISO certification