• Working in a team of 7 desktop administrators, provided network and system administration to include virtual desktops configuration, users account administration and support, software and hardware installations, maintenance, upgrades and troubleshooting.• Created and configured active directory user accounts, service accounts, and exchange mailboxes.• Answered customers emails directed to the i-worx support team and entered each inquiry in the i-worx ticketing system (connectWise).• Performed remote assistance via phone and remote desktop software (LogMeIn123, Windows RDP, and Labtech).

Mehrpardaz Alborz provides products and services for digital IP-based networked video applications, including remote video monitoring, security and surveillance, wireless fixed and mobile video, and hosted image archiving.It is a representative of Swedish-based AXIS COMMUNICATION company, a world-leading provider of network video solutions, in the Middle East.• Working in a team of 5 network engineers, provided technical support to include camera and software installations, configured routing and switching equipment for video surveillance projects under stringent deadlines in a fast-pace 24/7 environment.• Troubleshot and resolved customer issues including software and hardware problems, LAN connections, and camera failure, remotely and onsite.• Maximized network performance by monitoring performance, scheduling upgrades and collaborating with other teams on network optimization.• Performed primary network system administration on network servers as needed.• Equipped the roads of 26 provinces with video surveillance systems for Ministry of Road and Urban Development.• Prepared documents, tickets, and reported to the operation manager.