Appas Ali S A Email & Phone Number

Dubai, United Arab Emirates

2017 - Till Date – Dubai - Mid East Region SDMManaging overall 14 Mid East countries based out of Dubai by placing 100+ onsite Engg in Mid East countries for IT day to day operations & End to End InfrastructureManaged to improve infrastructure costs, performance and end-user satisfaction.Providing in-depth technical expertise for both strategic and operational initiatives.Building client / business roadmaps in collaboration with IT operations ensuring alignment to business strategy.2016-2017 – India - Service Delivery Manager for USA Client.Overall handled strong Technology Landscape End-to-End Transition, Operation, Infra. & Transformation Projects.Expertise in managing both on-shore and off-shore operations and Project more head count of Resource.2015-2016 – Europe - Infra. Project ManagerHandled end to end Data Center Separation projects.2010 – 2015 – India - Operation Manager & SDMManaged & Handled Global Client -Offshore.

Chennai

• Span of control: 5 Team with 13 to 15 agents per team.• Key roles and skills: o Process trainingso Client interactions to fill in the process gapso Part of transition team - Study and review SOW, gap analysis, design documents, due diligence etc • Prepare reports and maintain records of work accomplishments and administrative information as required, Document preparation, and communication of work-related information to the supervisor.• Report to supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.• Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.• Coach, facilitate, solve work problems, and participate in team work activities and Observe training needs.

Chennai

• Responsibilities include analysis, installation, maintenance and modification of storage area networks and computing system. • Ensure the compatibility of the hardware and software of the system by determining it. • Responsible for the evaluation and recommendation of the new hardware and software. • Assist a team in resolution of hardware, software and system issues. • Analyze performance of the system and ensure the performance objective and availability of the requirements • Responsible for providing the desktop system administration and support to the network. • Effective Interaction with clients to resolve the queries, issues and problems. • Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.