- Provide administrative support to the team, including managing emails, schedulingappointments, and organizing digital files.- Manage and organize basic email communication with customers and partners- Assist with customer service inquiries, ensuring prompt and professional responses- Create and manage spreadsheets and databases- Assist with content management and posting for social media platforms- Conduct research and compile reports for various projects and initiatives- Manage and update website content and product listings- Collaborate with team members to ensure smooth operations of the online fashionbrand.- Assist with the management and scheduling of tasks through our CRM

-Supports customers by providing helpful information, answering questions, and responding to complaints.-Serves customers by providing product and service information and resolving product and service problems. -Assists in replacements, cancellations, exchanges, returns and refunds.-Help ensure that customers are satisfied with products, services, and features.

- Developing customer relationships to promote retention and loyalty.- Work closely with customers to ensure they are satisfied with the product they receive and to improve upon areas of dissatisfaction.

- Responsible for searching for new information or updates- Keeps clients data base updated

- Market Research for Scuba Diving Websites around the world- Gathered information for scuba diving courses price and diving agencies- Gathered data was transferred to scubago.com using Zendesk and Content Management System to create and modify the digital content.- Published hundreds of scuba diving sites in Scubago.com

- Project Coordinator (Creating Standard Operating Processes)- Administrative Assistant (Data entry via ActiveCampaign, E-mail via Servicem8, Google Sheet and Google Calendar)- Bookkeeping (Sending and creating invoices via XERO)

- Assisted 15-19 Agents- Doing SBS (Side by Side) coaching to identify agent's weaknesses - Creating an effective Action Plan to hit and pass the KPI (Key Performance Indicator)- Doing reports by extracting data in the Survey Dashboard and identify the DSat (Dissatisfied) and Sat (Satisfied) percentage.

- Responsible in assessing the quality of the performance of our call center associates- Monitor both inbound and outbound call and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. - Assists in developing, creating and implementing call center quality processes and procedures as well as making a recommendation for enhancements to training materials to enhance the site's overall performance.

- Expedia Travel Account - Receiving inbound calls and assist customer's flight, hotel, and car reservation.