• Personal assistant to manager. • Handling email inquiry of the cardholder. • Providing accurate data for cardholder inquiry through email. • Handling calls and answering all inquiries of the cardholder if needed. • Addressing cardholder's Inquiry through chat and email

• Troubleshoot subscribers especially when watching in different devices. • Educate subscribers and assist them how to purchase and subscribe online. • Address subscribers issue if they have requested to speak to supervisor.

• Planning and coordinating administrative procedures and systems and devising ways to streamline processes. • Recruiting and training personnel and allocate responsibilities and office space. • Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.

• Merchandise cosmetics, skincare, fragrance, lingerie, beauty products and fashion accessories

• Provide billing inquiries • Accept payment through Checking Account and Credit Card • Offer package that could help customer in lowering down their bill • Assist customer in setting up account online • Upselling products that could help customer in lowering down the bill • Basic troubleshooting steps for TV Cable, Internet & Digital phone • Troubleshoot TV Cable for missing channels, not authorized, no signal, no picture, error message and outage… Show more • Provide billing inquiries • Accept payment through Checking Account and Credit Card • Offer package that could help customer in lowering down their bill • Assist customer in setting up account online • Upselling products that could help customer in lowering down the bill • Basic troubleshooting steps for TV Cable, Internet & Digital phone • Troubleshoot TV Cable for missing channels, not authorized, no signal, no picture, error message and outage • Troubleshoot internet for no connection, intermittent connection • Troubleshoot Digital phone for no dial tone, cant do inbound/outbound calls. • Setting up voicemail, assist customer on how to set up certain features for phone. Such as, call blocking, call forwarding, call reject. Call divert and a lot features as well online for digital phone • Educate customer as well, the top down billing, their dues, cycle date or print date, monthly fees and taxes • Provide information with latest update with the said company Show less

• Receive inbound calls with regards to hotel, flight, car & activities reservations• Answer participant questions and provide information that obtain full understanding of what information is being requested• Document all calls with regards to participant inquiries accurately using call tracking system• Monitor call tracking for responses from administrative team so call returns are done in a timely fashion• Provide quality customer service on every… Show more • Receive inbound calls with regards to hotel, flight, car & activities reservations• Answer participant questions and provide information that obtain full understanding of what information is being requested• Document all calls with regards to participant inquiries accurately using call tracking system• Monitor call tracking for responses from administrative team so call returns are done in a timely fashion• Provide quality customer service on every call• Communicate clearly and effectively with participants• Promote good listening skills• Manage length of calls• Recognizing and managing assertive customer calls• Promote teamwork and call center success Show less

• Handling customer’s complaint• Daily encoding data’s using Intuit QuickBooks• Monitor and manages dealers credit account• Prepares invoice and daily sales orders• Prepare statement for dealer • Coordinate and attend the demands of the customer• Collect payments• Manages data entry and confirms the accuracy of it• Perform bookkeeping• Trained new hired staff• Assist customers inquiries• Receive and respond to customer service account inquiries on… Show more • Handling customer’s complaint• Daily encoding data’s using Intuit QuickBooks• Monitor and manages dealers credit account• Prepares invoice and daily sales orders• Prepare statement for dealer • Coordinate and attend the demands of the customer• Collect payments• Manages data entry and confirms the accuracy of it• Perform bookkeeping• Trained new hired staff• Assist customers inquiries• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.• Identify customer needs• Update personal details for personal and business customers such as address and name details • Open new accounts/Closing accounts Show less

• Manages customer inquiries• Filing and do administrative jobs

• Strategize sales for the company• Support managers on duty• Organizes store activities