Dispatch is the leading customer experience operating system that empowers the modern service industry for the world’s largest service brands. Our platform connects the enterprise, service provider, and customer together to create a seamless world-class service experience with real-time transparency. With intuitive mobile and web-based applications, we are surpassing the rising expectations of the modern-day market.- Promptly handled daily support issues and requests from SMB’s, account Reps., & account Technical Teams. Daily tasks might include, but not limited to, account creation & user access, account integration, track/locate missing work orders, connect credit card processing via API Calls for 3rd party merchant services, demo potential clients, develop and maintain Contractor relationships for retention.- Strong knowledge of the nuances that make each account integration unique. Worked with 20+ external enterprise customers reps. & business development teams. Anything from user notifications & customer surveys, to the way work is being distributed through the integrations and data sent back to the enterprise systems.- Provided front-line defense for the Product & Engineering teams by performing thorough QA on reported bugs (mobile & desktop) to expedite the process of solution implementation. Task completed by identifying variables for reproduction to get the bug ticket written up with the necessary info.- Managed SMB premium features and subscription payment information via Stripe, as well as manually handle the turning on and maintenance of features across many tools.- Represented the company at conventions and trade shows around the country to provide support and promote the brand to potential new and existing Enterprise & SMB clients.

- Sole employee in charge of running Western PA and WV branch of Pure Air.- Traveled extensively throughout CO, WY, MT, KS, NE, and OK to complete jobs while working in western division.- Completed scheduled and on-call preventative maintenance for H-VAC units, air returns, and reach-in coolers in and/or on hospitals, grocery store chains, warehouses, and office buildings.- Met with potential customers to discuss their needs and help make bids on jobs.- Routed hundreds of invoices across multiple states every month for myself and others to complete work in the most time and cost effective manner.- Regularly scheduled truck delivery for shipments to our warehouse and received/processed goods.- Kept warehouse organized and up to date with inventory.- Sent in daily tech. and expense reports, and shipped out completed work orders weekly.

- Transport a crew of men to various locations throughout the mid-west and east coast to complete jobs on customers H-VAC system(s).- Oversee work being done by crew, assist in tear down and reassembly of units, and thoroughly inspect all finished work for error.- Keep good relationships with management while explaining and reviewing the specific systems work to be completed at their store.- Regular back and forth communication with each locations alarm system HQ to update them on what is being done, the duration, and progress of work throughout the process.- Daily entries of drivers log, invoices, expense reports, etc.

- Proficient knowledge of computer programs that handle many phases of the plant. From processing received goods and taking inventory, to labeling and shipping out finished product.- Efficiently sort, consolidate, and rearrange entire warehouses worth of inventory, consisting of hundreds of varieties of product in order to make room for new stock.- Unpacked, prepare, load, and unload rolls of paper onto a rewinder machine to be cut according to customers’ specific orders.- Ability to skillfully drive a fork lift and/or clamp truck. Technical operation of clamp truck required in order to pick up and lay down roll stock.- Unload product off truck as well as sort, ship, and load trucks