Residential and Commercial Loan Consultant with HomeTown Lendingwww.HomeTownLending.com

NMLS ID 2170406

NMLS ID 2170406

Accomplished regional sales and human resource objectives by contributing by recruiting and coaching industry experienced staff.Supervised management of housekeeping, front office/reservations and building and grounds maintenance for three locations. Earned recognitions or senior management on a consistent basis for excellent performance. Coordinated work flow among three general managers and supervised 20+ support staff. Prioritized and delegated tasks, provided motivation and direction to create a positive work environment and ensured accurate, on-time completion.Maintained and expanded customer base by building and maintaining rapport with key customers and by identifying new customer opportunities.Responsible for the day-to-day operation of the hotel that included scheduling of employees, weekly payroll and completing financial reports for the VP.Responsible for the coordination of paying all vendors and financial commitments as well as maintaining inventory of all hotel supplies.Strengthened quality performance levels across the properties resulting in top 10% status within company and overall performance score increase of 91%, surpassing company average. Received many awards including President’s Award, Hotel of the Month, Best YTD Signature Score and Best YTD over PY % increase.

• Acted as Human Resources manager with regards to maintaining employee files, coordinating payroll, ensuring proper staffing levels and other related functions.• Directed and oversaw all office operations to ensure achievement of sales goals, business objectives and hotel profitability.• Performed a wide variety of job duties including front desk/reservations, concierge and maintenance.• Prepared weekly work schedules and approved service schedule changes and request for time off to ensure adequate coverage. • Acted as point person in regards to handling all customer service related issues.• Outlined and communicated job responsibilities, performance expectations, customer service standards and company policies/guidelines.

• Managed daily operations of a convenience store and gas station. Scheduled, trained and supervised 8 employees.• Balanced cash drawers and the store’s daily registers.• Monitored inventory levels through proprietary software and replenished stock by ordering directly from vendors.• Created and analyzed daily reports to maximize profitability.• Promoted from sales associate; selected for management position based on demonstrated initiative and positive attitude.