Appulal Pushppalal Sinika Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

➢ Deployment of new surface devices to the user and the replacement of desktop devices and old surface pro devices with Microsoft/Dell/HP docking stations.➢ Efficient use of the IT Service Desk system to record support requests and promptly respond to clients. Set up new devices for users (deploying equipment, checking over account setups).➢ Work in coordination with the operations, PC Lab, Tech Bar/Tech Street and Helpdesk resources to troubleshoot any technical issues. Perform problem diagnosis, resolution, or escalate further to specialist teams.➢ Monitor and keep track all the records with the help of Lan Sweeper web-based IT asset management tool. That helps to get the records of computer devices and users information, also be able to update the entities as required. Usage of Jump box to access new AD migration tool.➢ Interact directly with customer pre and post deployment issues and handle any errors related to the migration process and use Remote desktop connection to help users.➢ Keep track of all issues related to patches, features, deployment, and permissions and also assist for Data migration with AD (Active Directory) migration tool.➢ Re-location of End User Computing (EUC) hardware such as desktops, laptops, terminals. Expertise in monitor installation, display setting configuration and cable management on users' desk and the meeting rooms.➢ Perform image/re-image/rebuild of new and existing desktops and laptops. Repair/replace equipment as needed.➢ Usage of BMC Remedy ITSM Ticketing System to work on and resolve Helpdesk Tickets & Service Requests and also respond to tickets in accordance with SLA guidelines.➢ Communication with users/customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.➢ IT Support relating to technical issues involving clients core business applications and various operating systems, including configuration of desktops, tablets, all in ones and laptops.

Brisbane, Queensland, Australia

➢ Conducting an analysis, evaluation, and diagnosis of technical problems relating to windows operating systems, network operations, software, hardware, servers, workstations, databases, and security systems, as well as installation and maintenance of the systems repair, version upgrade, configuration, and troubleshooting of Information technology systems. ➢ Usage of Active Directory (AD) and SCCM as an Administrator to perform tasks. Also perform requests for installation and re-location of End User Computing hardware such as desktops, laptops, monitors and docking stations.➢ Providing specialist skills in reimaging of all the computer devices and installing latest operating systems.➢ Manage the tickets with the usage of the ticketing tool ServiceNow ITSM tool, that helps to resolve both the SC tasks and incidents in accordance with SLA guidelines.➢ Act as an interface between the clients and vendors for break fixes and technical support. ➢ Investigate and resolve reported system and application type faults using remote diagnostic tools such as RDP, Quick assist and RDP, Remote-control viewer, and standard engineering analytical techniques. ➢ Perform hardware Asset management and tracking as well as Inventory management of IT assets in multiple offices for proper business flow. ➢ Prioritise workload to assist seniors with P1 and P2 incidents, provide updates and manage tickets to resolution with the ServiceNow ITSM ticketing system. ➢ Provide a high level of technical/engineering support/remote desktop services to customers in relation to all relevant EUC systems and integration of computer systems including troubleshooting as required. ➢ Implementation and installation of O365 products. Troubleshooting of the applications and other related applications. ➢ Maintaining always a strong focus on effective delivery of results to the business units operating at local and remote sites around Australia and New Zealand.

Brisbane, Queensland, Australia

Australia

Brisbane, Australia

• Conducting product training, installing marketing displays, and ensuring that advertising material is placed strategically,• Studying the company’s marketing goals and objectives, as well as organizing trading initiatives• Monitoring the brand evolution, pricing, distribution, and acceptance• Conveying a positive image of their clients’ products and services:• Responding to customer feedback and handling complaints

Kollam, Kerala, India

• Support the team through general administrative duties• Data entry and use of Excel• Answer inbound calls and respond to email enquiries• Record customer information on CRM systems• Developed IT solutions specific to company needs to pursue departmental goals to improve operations.• Assessed and improved systems, database that includes processing procedures in order to ensure reliability and veracity of all documents.

Bengaluru, Karnataka

Reviewed a fixed number of cases per week to meet the target, Observed strict procedures to protect sensitive patient information, contacted insurance carriers and made sure they understood the policy and it’s benefits, had a strong understanding of medical terminologies and procedures to better explain it to potential customers.

Bengaluru, Karnataka

Problem identification and resolution, performing system checks and policy checks, documenting routine duties.

Professional Year, Information Technology

PY helps in developing the career aspects of international students and expands their scope in the field of Accounting, Engineering.

Master'S Degree, Information Technology

Automation System Engineer, Automation Engineer Technology/Technician, 4.5

Activities and Societies: - SCADA (Supervisory Control and Data Acquisition). - PLC (Programmable Logic Controllers) - Allen-Bradley.

Bachelor'S Degree, Computer Applications & Physics

Bachelor Of Technology, Aircraft Maintenance Engineering

High School, Grade 12

Activities and Societies: School Leadership Sports Captain