• Developed and implemented strategic plans for information development and eLearning, aligning with business goals and customer needs.• Leveraged multimedia elements, simulations, and gamification techniques to enhance user engagement and retention.• Developed and implemented strategies to enhance self-service options, including videos, product tours, and interactive help resources.• Led cross-functional teams and collaborated with stakeholders to gather and analyze requirements, ensuring accurate and user-friendly documentation.• Led successful M&A integration for documentation and eLearning functions, ensuring seamless transitions and resource optimization.

• Managed and led teams in both information development and eLearning domains, overseeing the creation of high-quality documentation and engaging eLearning materials.• Implemented robust content management systems and learning platforms to facilitate seamless access and tracking of information and training materials.• Conducted needs assessments and gap analyses to identify learning requirements and develop targeted eLearning solutions.• Monitored user feedback and analytics to continuously improve documentation clarity, user experience, and eLearning effectiveness.• Managed vendor relationships and external resources for content development and eLearning solutions.

• Spearheaded the design and launch of the first training program for 200+ clients and partners• Initiated trainer-led employee training on the product features and organized face to face learning sessions • Published the first look of LMS to promote self-serve and just-in-time learning• Curated and delivered web based and onsite training to customers and partners• Formulated a team, supported hiring and ramped up resources to support product training

• Setup & led a 5-member team for successful and on-time product (ERP & LMS) training & implementation• Developed & executed training roadmaps based on customer needs and requirements• Managed 70+ training sessions & 500+ tasks per week• Increased customer engagement by introduction of follow-up processes & implementation of WhatsApp for business • Cut down departmental expenses by 10% in 6 months by implementing WhatsApp voice and video calling• Increased data accuracy with 0% error rate & improved efficiency by automating daily tasks with MS Excel macros• Drove 100% learner engagement by using simulations and challenges as a part of training• Setup a centralized portal for training resources and customer response management including articles, videos & GIFs

• Setup Implementation department and created processes for after-sales management• Created and executed high priority customer implementation roadmaps• Designed internal employee certification program by training and assessing the new hires on product features• Created product feature videos & ‘how to’ handouts• Developed product usage tracker in liaison with engineering/product team to measure training effectiveness • Managed assignment of training sessions and customer onsite visits

• Delivered 300+ online training sessions and webinars to train customers and partners on product features• Created product user guides, SOPs, product videos and articles for enhanced customer support• Developed assignments, tests and product certification materials for training of new employees and customers

• Managed 4 batches (700+ employee trainees) & directed 5 successful 4-month intern projects as a Project owner• Managed the assessment planning and allocation process of trainers for organization wide training needs• Conducted classroom trainings for 5000+ trainees in Java technology as an instructor• Served as a SME for Java courses for the e-learning portal for interns• Developed & reviewed a bank of 500+ questions for trainee assessment (hands-on & objective)

• Mentored 2 teams of interns to drive product development for internal and external clients• Created documentation & sample tickets for the trainees to simulate production environment • Developed hands-on question papers for Java for 4000+ trainees for training assessments• Served as a quality evaluator for trainee evaluation scripts

• Conducted classroom training for multiple trainee batches• Developed training material for varied Java topics & evaluated scripts of trainees as a part of their course completion

• Delivered 200+ doubt clearing sessions and 100+ technical lab training for 3000+ trainees to guide the learners inpractical assignments• Published 4 Body of Knowledge documents with the Knowledge Management Group