- Managed multiple projects within the AMS (Advanced Managed Services) department for clients in sectors such as energy, healthcare, insurance, and government. These projects included the procurement of servers and/or workstations, specialized technical consulting services for physical installations, and remote configurations, as well as database migrations, patch updates, and system version upgrades;- Led the implementation of solutions for key clients like the Centro Hospitalar Universitário de São João, CTT, and Lusitania Seguros, including activities such as server and database configurations, performance testing, and migration of critical systems;- Managed teams assigned to each project, ensuring efficient resource allocation, schedule adherence, and high-quality deliverables;- Oversaw the client relationship and coordinated communication between the client and technical teams, ensuring smooth project execution;- Responsible for service reporting, tracking key performance indicators (KPIs), and ensuring continuous service improvements.

Project and service management coordinator, where I worked with the GED 360 Oi solution. After BrScan was acquired by Serasa, I was integrated into the Serasa Experian group;• Responsible for 10 team members (client management analysts, IT analysts, quality assurance analysts, and client management assistants) as well as for various systems of the solution, such as: 1) BrArquivo; 2) BrNotas; 3) BrGestor; 4) BrFlow from BrGestor; 5) BrPronto; 6) e-Contas; 7) SisGED; 8) Secure Email; 9) Br-ePauta; 10) BrPronto Digitization;• Also responsible for: 1) Branch KPI management; 2) Leading IT projects using Agile and Waterfall models; 3) Structuring the branch’s SharePoint repository; 4) Process structuring with BPMN; 5) Managing N3 support front; 6) Database cleaning; 7) Structuring and leading software testing fronts; 8) Creating artifacts such as technical and commercial proposals for projects and RFPs; 9) CAPEX and OPEX pricing for projects and services; 10) Leading client result presentation meetings; 11) Acting as Scrum Master when needed; 12) Training and upskilling the team; 13) Leading governance and information security projects such as RIPD/DPIA and ISMS Documented Information; 14) Developing PowerBI dashboards; 15) Creating and modeling branch artifacts; 16) Structuring access control fronts; 17) Working with databases and SQL queries; 18) Creating schedules for all fronts; 19) Commercial activities by presenting POCs (Proof of Concept); 20) Requirements gathering and preparing macro estimate presentations.

Solução GED360 Oi - Allocation at the Oi client creating cost estimate presentations, OPEX and CAPEX spreadsheets, technical and commercial proposals for new systems and BPO projects, requirements gathering for scope management, external interfaces mapping (web services, batch processing scripts, etc.), adequacy and standardization of documents to be delivered to the customer for best accessibility practices, process modeling and team management. Scrum Master of the GED 360 Oi solution.

Tim Brasil - One year of allocation in the Information Security department of this big telecommunications company.

Brazilian National Agency of Petroleum, Natural Gas and Biofuels (ANP - Agência Nacional do Petróleo, Gás Natural e Biocombustíveis) - Outsourced project leader of 6 programmers among 3 different projects. Responsible for all the project management tasks.TRT Rio - 6 months working with governance (COBIT 5) on the Regional Labor Court of Rio de Janeiro.SESGE (Brazilian office for major events security) - working on the project responsible for managing the security of the Brazilian World Cup of 2014 with the Risk Manager solution.

Outsourcing work at The National Archives of Brazil documenting and implementing a Java application in a multiserver environment with lots of virtual machines. I was also responsible for generating technical and functional specifications, data dictionary, presentations on functional and non-functional requirements, activities reports, meeting minutes, debated topics spreadsheet, general architecture solution document, needs detailing document and I have also aided in the business aspect of the hardware sizing plan.

Coordination, requirements gathering, information architecture, software development, network administration, and database management.

- Outsourcing work at CENPES (a famous research center of the Petrobras oil company) gathering requirements with the client, documenting and testing the Consultor system of the main engineering area.- Outsourcing work at Embratel gathering requirements with the client at monitoring and analysis meetings, assets coordination, functional specifications documentation using company standards, programming, testing, etc.- Development of advanced SQL queries, stored procedures, functions, views, backup and restoring of many databases many times and lots of other tasks on many other projects.

As a programmer, I had lots of programming, database modeling, and testing responsibilities. I had also to gather requirements and to keep in constant contact with clients. I have worked on many projects, such as PeninsulaNet, NovaRio, GloboTV International, Globo's Opinião2, Plurex Operações, Plurex Portal, Plurex Site, ABPD, Petrobras' Consultor and Embratel's GATI.

Java Programming Internship.

Internship in Web Design and Java Programming. I was responsible for the Portal Sistemas system.