•Thoroughly research assigned markets while working with Event Promoters in securing profitable events that produced $4 million in revenue since the first quarter of 2008•Increased departmental efficiencies and decreased redundancies to maximize the quantity of quality selling opportunities at shows and events resulting in full calendars of viable events for the field teams in each market•Effectively communicate with the field teams and promoters to ensure the seamless execution of booth set-up, staffing and sales opportunities•Developed procedures to efficiently track events and their success allowing for more consistent and profitable events to be secured throughout the year•Created and implemented a program of event follow up calls, allowing us to ensure the field team represented in a desirable manner, and communicated all concerns or praises from the event promoter

•Coordinated efforts in the creation and operational responsibilities with business managers, account executives, scheduling department, vendors, venues, production and travel departments to ensure client needs are met appropriately with the successful execution of each event •Fully negotiated all event related contracts, in an effort to decrease overall event costs •Proposed, secured, confirmed, and received signed contracts within projected time frames•Responsible for pre and post- event planning and assignments to ensure all duties were completed accurately and efficiently •Communicated openly with the Event Management Director to resolve all event related concerns, whether internally or externally, in a professional, efficient, and timely manner•Created a collaborative environment between the venue, vendors, clients and all attendees by effectively communicating expectations, requirements, and needs•Effectively managed on-site events with budgets up to $1.5 million

•Operated a 139 room select service hotel with revenues exceeding $4.5 million annually•Managed and organized 40 employees in 4 departments including 2 department heads•Acted as on-site contact and coordinator for all in-house groups and meetings•Controlled and monitored budget of $2.5 million annually and responsible for procurement of supplies•Managed accounts receivables of $25,000, while rebuilding the entire receivables aging reports and process, reducing the receivables to $12,000•Processed all invoices and managed hotel’s accounts payables •Worked intricately with corporate revenue manager in order to achieve maximum profitability•Responsible for monitoring room inventory and maximizing daily revenue while controlling labor costs•Instituted a new hire training program to cross-train front office associates in all aspects of the hotel operations•Created testing material to ensure new associates are properly trained in hotel operations and company policies

•Had overall responsibility of front office operations for all shifts including night audit•Submitted payroll for employees•Managed accounts receivable and invoicing including daily cash deposits and credit card reconciliation•Reviewed, monitored, and supervised front office staff•Chaired the Continuous Improvement Team while representing the front office at bi-monthly meetings•Reported Directly to General Manager