• Organized and executed a move from 25,000 sq. ft. building into a 5,000 sq. ft. office including researching, hiring, and oversight of contracted companies.• Maintained all facets of running the office including receiving and distributing mail, interdepartmental communication, cleaning and organizing and managing outgoing mail and shipments, purchasing and invoice approvals, scheduling hoteling offices as well as all contracted services. • Key focus on working with multiple remote teams for company-wide success.

• Documentation in line with State requirements• Managed in home case files to provide best care.• Created system to streamline emergency care and train new staff on key information.

• Managed team of 25 managers and 400+ package handlers• Trained and conducted on-boarding classes as an Operations Training Specialist• Conducted group and individual training sessions for Operations Managers and package handlers. • Handle onboarding and offboarding of new hires and current employees.

• First female to run Central Control operations - building wide systems management with interdepartmental collaboration.• Increased package handler retention in assigned area by 20% by enhancing training. motivation, and engagement strategies with managers and package handlers.• Created and updated roster system to streamline operations for all senior level and operations level managers.• Office management including scheduling, filing, documentation in line with human resource policy, and maintaining supply levels department wide.

• Managed executive, case manager and client schedules to ensure all support hours were being met as well as state requirements.• Created training manuals, workflow handbooks, and conducted office based and field-based training related to all aspects of care including administrative procedures, company policies and performance standards.• Wrote and executed curriculum for various classes to be taught. • Maintained 98% compliance for State of CT required auditing. Increased from 60% compliance prior to entering Administrative Assistant position.• Created, ran, and recorded data for pilot program to assist high risk individuals.• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.• Executed record filing system to improve document organization and management.• Interacted with vendors, contractors, and professional services personnel to communicate instructions - including finding new providers for key services and building relationship that improved care for over 25 individuals within 2 months.

Managing a case load of individuals with intellectual disabilities which includes overseeing their entire program which includes budgeting, grocery shopping, parent communication, keeping up to date medical records, goal writing, case notes, internal and external report writing and various other tasks.

Transportation of clients to job sites, instructing tasks that must be completed and assuring completion, record keeping, attendance, completing time sheets, and writing accurate case notes.

• Managed interviewing and hiring, training, scheduling, and maintaining team of 20 associates across two locations.• Wrote training manual for all store activities and conducted individualized training sessions for all employees hired during my tenure. • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.