April Assad Email & Phone Number

1. Manage a team of Project Managers including:2. Supervise, evaluate, mentor, and coach the team of Project Managers to exceed customer expectations and deliver superior customer satisfaction.3. Establish and maintain a project resourcing baseline for each implementation service performed.4. Establish and maintain a revenue forecast for implementation.

Promoted to Senior Manager, Project Management Office - July 2024

• Partner with State of Rhode Island stakeholders to deliver innovative health information exchange and analytics products.
• Drove the adoption and implementation of project management methodologies (Traditional, Agile, Kanban)
• Administered project tracking systems, software, templates and tools. (NetSuite, Jira, Microsoft Office, SharePoint)
• Consulted with clients and reviewed project proposals to determine goals, timeframes, budget, staffing requirements, and project constraints.
• Interfaced with sales, project team, and customers to clearly define project scope/user stories.
• Evaluated, selected, and managed vendors. (RFP/RFI)

Promoted to Senior Manager, Project Management Office in June 2021.

• Managed the electronic health record (eClinicalWorks) and hospital wide interfaces for Cooley Dickinson Medical Group physician practices.
• Evaluated upgrades/changes to electronic health record (EHR) and interfaces to ensure that the existing solutions could scale and continue to support the company’s growth.
• Responsible for company’s EHR disaster recovery plan.
• Kept up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
• Liaison between our Business Affiliates, Information Technology Department, and Vendors.
• HIPAA Security Oversight Committee member.

• Supported large-scale enterprise migration projects, system conversions, and performance tuning and monitoring of applications/systems.
• Led practices new implementation of Allscripts EMR system from a paper process.
• Optimized training and build documentation prior to go-live and designed custom modifications to accommodate special needs.
• Documented workflows and executed comprehensive training plan to medical staff.
• Reviewed documentation for validity/completeness, authored summaries with QA and completed all project documentation.
• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency, and profitability.

• Educated students on the National Coordinator of Health Information Technology’s work on EHRs and Health IT governed by HITECH Act regulations.
• Developed learning centered lesson plans, course syllabi, and appropriate assessment methods.
• Employed teaching strategies & instructional materials for different learning styles.

• Provided IT leadership for Saint Francis Hospital’s partner physician practices for over nine hundred providers.
• Led practice migrations from homegrown and paper systems to Allscripts EMR system.
• Completed recommendations of all hardware needs, finalized the order, and setup of hardware within office.
• Managed the build/setup of Interfaces and Servers needed for office use.
• Created/updated test plans and tested systems to ensure accuracy and security of system.
• Identified issues, researched possible solutions and made recommendations based on findings.

• Deployed marketing software of MEDITECH products to hospitals within territory (TN, VA, WV)
• Assisted in software training models for various hospital units.
• Analyzed and prepared business model reports for lead generation (RFP/RFI)
• Contributed to branding analysis profiles for large accounts.
• Expanded Exposure and frequency of contacts for corporate growth.

• Successfully implemented the configuration, training and go live support for MEDITECH Laboratory, Microbiology, Pathology, Blood Bank, Outreach, Order Entry, Patient Care and EMR Modules.
• Primary contact for all client program testing, interface, server, and bug fixes.
• Extensive Travel (75%)

• Daily Numbers and Wild Money Drawings