April B. Email & Phone Number

• Leads and/or supports project teams and change programs including initiatives to establish or enhance sales processes, tools, and competencies to drive productivity• Works effectively with other members on the Operations team and trains new team members on processes, tools, and other job functions• Operations and Sales Enablement initiatives.• Promotes cross functional interaction to influence and buildproductive relationships• Point of escalation for order management, pricing agreements,concessions, and customer experience issues• Manages, supports, and continuously improves established salesprocesses, policies & procedures, and tools• Partners with customer-facing resources in pre and post salesfunctions• Identifies and supports opportunities to increase market share

• Internal resource for both internal and external customers to provide first line of response for inquires and problems.• Manages /schedules priorities for the Territory and Regional teams through effective calendar management, coordinate internal and external meetings, manage meeting arrangement logistics.• Accounts payable and expense reporting. • On-boarding / off-boarding support• Reports compilation and data analysis.• Supports and/or leads special projects

• Responsible for managing an exclusive portfolio of assigned accounts• Communicating via email and/or telephone calls important information pertaining to account status, equipment orders, research resolution, and changes in processes and procedures regarding changes in the payment processing industry.• Cross functional interaction with internal and external team members• Project and account management• CRM management

Houston, Texas

• Part of an exclusive 6-person team that helped supervise a staff of 75 at the first multi-million-dollar Flagship location in Houston • Inventory and Logistics lead responsible for the overall life cycle of locations product with the use of SAP and other internal inventory tracking systems. Strict focus on adhering to company risk/shrink metrics and processes to simplify and improve ways to better manage locations volume. Tasks also included physical counts, reporting, procurement, shipping and receiving, and merchandising to plan-o-grams, • Performed monthly compliance audits and metric adherence monitoring, trained and mentored personnel on policies and procedures, and identified opportunities for process improvements • Served as IT Systems Implementation Lead for all Point-of-Sale integrations and upgrades. Overseer of trainings, reporting, and systems escalations • Lead Project Manager that managed multiple high-profile events. Ensured successful set-up, breakdown, and day-to-day operational functions of pop-up shops. • Facilities and Solutions Lead that managed and maintained logged maintenance ticketing along with vendor relations. Also served as the locations staffing facilitator in charge of new hire on-boarding.• Internal and external customer service via CRM, face-to-face, and inbound/outbound phone calls.• Cash reconciliation which included daily cashbox disbursements, deposits and deposit discrepancy research, treasury communications, and cash vault/armored car services.

Houston, Texas

• Assisted in managing the staff of one of the top producing locations in the district • Cash reconciliation • Coaching and performance reviews • Interviews and job requisitions • Vendor/Customer relations • Increased all KPI's, Smartphone take rate, accessory revenue, and small business activations. • Location Small Business Subject Matter Expert serving as the liaison for B2B accounts and transactions.

Houston, Texas

• Store opening and closing procedures • Inventory procurement and management • Risk assessment • Cash handling and reconciliation • Peer coaching • Vendor and Customer relations • Special events facilitator

• Frontline customer support with equipment, data service, and network coverage• Backup to Assistant Sales Operations

• Explained features and benefits of products and services to existing and potential business customers.• Assisted in billing explanations and resolving customer escalations