April Benoit Email & Phone Number

I am an experienced professional with a strong background in criminal justice, homeland security, and counterterrorism. Currently pursuing my Master’s degree in Criminal Justice/Advanced Counterterrorism from Southern New Hampshire University, I am eager to transition into roles such as Federal Agent, Intelligence Analyst, Federal Officer, and Customs Officer.With over a decade of experience in customer service and leadership at Optum, coupled with my extensive volunteer work with the U.S. Naval Sea Cadet Corps and the Boy Scouts of America, I bring a unique combination of operational skills, leadership, and a strong passion for public service.I am actively seeking opportunities in federal law enforcement and intelligence fields where I can apply my analytical skills, leadership abilities, and deep knowledge of criminal justice and counterterrorism to support national security and public safety.Let's connect if you’re looking for someone with dedication, problem-solving abilities, and a strong sense of duty to support mission-critical operations.

• 

  Customer Service Representative

  Optum

  Oct 2012 - Present - United States

  Resolved complex customer inquiries with empathy, ensuring service excellence while managing high call volumes.Utilized critical thinking to assist in problem-solving, demonstrating keen attention to detail and adaptability in a fast-paced environment.Consistently met and exceeded performance metrics, contributing to overall company success.Leveraged leadership and training skills to mentor and guide new team members, promoting a culture of collaboration and continuous improvement.