Primarily responsible for the overall management of client files and relations. Liaised between landlords and tenants to maintain healthy and profitable properties. Managed a portfolio of 184 doors, owned by 52 owners, collecting approximately $272,000 monthly in rents.• Oversee all operations including maintenance, capital improvements, lease administration, budgeting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. Providing quality customer service and communication to our residents and prospects to enhance customer satisfaction to help increase renewals, revenue, reputation and profitability. Lead and effectively managed teams including leasing, maintenance, and customer service. Accounts payable and accounts receivable, balance monthly operating expenses, ensure property spending meets owners budget, generate monthly profit and expense reports, (rent roll, income statement, general ledger, cash flow, expense distribution, etc.). Setting and collecting rents, sustaining full occupancy levels all while ensuring property owners financial needs are met.

Process repair requests from outside contractors for FNMA & Xome's east coast foreclosures, oversee and expedite pending work orders, ensure accuracy on all completed work orders. Manage the work order system including receiving work order requests, assigning work orders, entering data in to system and responding to requests. Responsible for handling preventative maintenance, such as scheduling seasonal service for HVAC, pest control, plumbing, landscaping, etc. Review and complete assigned tasks on pipeline, effectively communicate to ensure repairs are operating smoothly, and assist colleagues with deadlines to ensure timelines and goals are met. Effectively communicate with all parties to resolve escalations.

Oversee tenant selection, lease management & maintenance for 200+ person community, maintained property by investigating and resolving resident complaints, scheduling & conducting pre & final move out inspections, coordinating move in & move outs, discrepancy/budget reports, preventative maintenance scheduling, preparing work orders & purchase orders, rental market surveys, negotiating & preparing contracts with residents, collecting application & rental fees, scheduling w/ vendors & maintenance, preparing & serving notice to terminates, evictions, rent increases, screening & verifying applicants, after hour emergencies, managing budget for property, reporting to supervisor weekly, supervises/oversees maintenance & housecleaning on property, maintaining private records, operating office.

Heavy data entry, clerical, shipping and receiving, income/outgoing reports, prepared weekly incoming & outgoing mail charts, maintaining & securing private home owner & mortgage files, scanning & downloading important documents.

Customer service to 300+ customers daily, heavy cash handling, cash maintenance, credit card, cash & check transactions, processing applications for credit cards including American Express, returns and exchanges, sales, knowledge of products carried in store, cash revenue reports.

Customer service, clerical duties, ensuring customer satisfactory, preparing & forwarding important & private documents to insurances and patients, assessing prosper codes to medical record documents, collecting payments, collections, conducting & verifying insurance benefits via phone, e-mail & mail, HIPAA knowledge.

Customer service & heavy data entry, creating purchase & sales orders, prepare documents for damaged parts & returns, monitoring incoming & outgoing freight & mail, ensuring parts are received on time, shipping and receiving, documenting incoming & outgoing parts, heavy filing, phones and email correspondence, assist in sales, vendor & customer relations.

Clerical & data entry work for 25+ companies, greeting customers, phone & e-mail transfers, sorting & delivering mail, scheduling & arranging meetings for current companies & potential office renters, processing rent & vendor transactions, maintaining lobby area & lunch room, preparing slide show & document presentations for current companies when needed. Programs: QuickBooks.