Manage daily billing functions for residential and small business customers across multiple geographic markets Manage data clean-up projects that result from business acquisitions and system changesCreate documentation to train employees on existing and new procedures Work with internal groups and external utilities to resolve escalated customer issuesManage weekly and monthly metrics that capture billing related activity Improve billing processes to optimize efficiencies and ensure consistencyServe on leadership board for Employee Resource Groups that engage employees and promote diversity and inclusionServe as a myCareer Ambassador to educate employees on internal tools that help further their professional development and career

Monitored incoming bank transactions for multiple bank accounts in excess of 2.8 million on a daily basisCoordinated with various internal business units and external vendors to ensure payments were promptly and accurately processed; relayed posting issues to all impacted internal groupsDeveloped quantitative metrics to capture aging and volume of cash for multiple processes Worked on process improvements to create efficiencies across various business groupsCreated user friendly documentation to record processes and ensure consistency among employees performing similar tasksManaged User Acceptance Testing for various system changesExtracted system data via SQL queries from multiple environments Created code via VBA/ Macros within Excel for automating processes

Organized curriculum for volleyball camps with 70+ athletes to increase athletes' self-awareness, social, and physical skillsRecruited quality coaches to increase services offered to athletes and to promote a healthy environment for athletic developmentRecruited athletes who positively represented the organization and worked to develop their talents over an 8 month competitive season

Validated billing accuracy for standard and complex products to ensure on-time andaccurate document deliveryEntered and quality checked new rate campaigns into the systemManaged regression testing for system changes Monitored daily processes to ensure system accuracies and troubleshot broken processesImplemented software to automate document audits which improved accuracy by increasing audit sample sizes from 5% to 100%

Developed systems for customer retention that increased company responsiveness tocustomer concernsDeveloped new business through professional networking events and corporate lunch and learnsDesigned marketing materialsWrote customer correspondences Managed daily business operationsManaged 4 employees

Performed accounting reconciliations of daily transactions and balanced multipleledger accountsAssisted corporations with booking lodging and event space

Managed editorial calendars on a weekly basis that tracked over 15 largeprojects simultaneously while coordinating with various organization around the worldWrote bi-weekly editorial articles to engage employees, increase their knowledge of the organization, and communicate strategic goals of the companyResearched and developed a communication audit to measure employee satisfactionwith internal company communications