April Blanch, Mshrm, Shrm-Cp Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

➢Collaborated closely with the VP of HR to develop and implement a talent strategy that aligns with YWCA's mission and values, enhancing organizational effectiveness and employee value proposition.➢Built and maintained strong relationships across the organization, providing coaching and support to leaders. Guided managers and employees through various employee relations activities, including performance management plans and disciplinary procedures, fostering constructive outcomes, and maintaining a positive workplace environment.➢Served as a trusted advisor on talent management practices, enhancing employee engagement and retention. Developed a deep understanding of YWCA’s talent strategy, workforce, and external labor market. Managed end-to-end HR processes encompassing recruitment, job board management, and comprehensive employee life cycle oversight.➢Partnered with the VP of Human Resources to improve hiring, engagement, and retention of top talent. Elevated onboarding experiences by cultivating networks, refining onboarding materials, and implementing feedback mechanisms to enhance employee engagement and retention.➢Supervised the seamless transition of HRIS systems, ensuring continuity in employee records, benefits administration, payroll deductions, and time and attendance tracking. Leveraged HRIS platforms and offline tools to maintain accurate employee data. Ensured the effective use of the HRIS system, optimized HR workflows, and maintained compliance with best practices.➢Communicated compensation and benefits programs effectively to demonstrate commitment to employee well-being. Streamlined benefits enrollment processes and conducted thorough invoice reconciliation, resulting in decreased payroll deduction errors and optimized benefits administration efficiency. ➢Orchestrated workers' compensation claims, FMLA, and other leave administration, ensuring compliance with regulations and employee well-being.

➢ Analyzed financial data for payment discrepancies, billing errors, and detected trends in underpayments resulting in over 1 million dollars in recoveries each year➢ Partnered with health insurance payors and provider representatives to resolve complex underpayment trends➢ Updated contract summary matrices to ensure proper reimbursement at the most current contracted rates➢ Compiled ad hoc reports and queries to audit for revenue opportunities, verified health insurance payor policies and benefits, collaborated with leadership on special projects, managed underpayment appeals, and resolved underpaid claims with 85% recovery rate

Antioch, Tennessee, United States

➢ Partnered with leaders to plan, implement and oversee leadership strategies to increase productivity and performance, resulting in streamlined processes that increased employee workflow➢ Maintained and documented confidential employee personnel files with conduct and attendance data in accordance with human resource policies and procedures and conducted a routine audit of files to ensure accuracy and compliance➢ Created performance improvement plans and customized one-on-one training sessions resulting in increased productivity, higher performance evaluations scores, and increased company revenue➢ Educated new employees on company policies, programs, benefits enrollment, and resources, thereby establishing an open-door relationship with frontline employees, and providing them with a point of contact for questions or concerns

Brentwood, Tennessee, United States

➢ Produced and delivered customized quality assurance reports of workflow activities, provided documentation to support annual performance review evaluations, and presented audit findings to leadership, including recommendations for counseling and performance improvement plans➢ Streamlined Quality Assurance processes and workflows resulting in maximized efficiency, accuracy, and increased productivity➢ Monitored employee timekeeping records in Kronos and collaborated with leadership to ensure that timecards were accurate for bi-weekly payroll processing, resulting in reduced errors➢ Screened employee calls, monitored employee workspaces to ensure HIPPA compliance, and stayed abreast of applicable federal, state, and local employment laws and regulations effecting organizational function

Brentwood, Tennessee, United States

➢ Managed the entire medical claim submission process through follow-up, resolution, and payment➢ Billed medical claims to insurance companies and researched and appealed erroneous denials➢ Documented, prioritized, and assigned collection activities for the timely completion of deliverables➢ Prepared daily reports for the Team Lead and identified areas for process improvements➢ Reviewed EOBs and maintained an up-to-date knowledge of coding and carrier requirements

Master'S Degree, Human Resources Management And Services

Activities and Societies: MTSU SHRM Student Chapter

Bachelor'S Degree, Organizational Leadership

Activities and Societies: MTSU SHRM Student Chapter