April Buske Email & Phone Number

Kansas City, Missouri, United States

Spearheaded and managed the Member Success team, pioneering Member Success initiatives within the organization, including the implementation of benchmarking strategies.Drive renewals, engagement, expansion, and product usage by serving as the voice of the customer.Lead, mentor, and coach a high-performing team of customer success representatives to consistently deliver exceptional service.Establish and communicate clear performance expectations, providing regular feedback to team members to foster growth and development.Continuously optimize customer success processes to enhance efficiency and effectiveness, identifying and resolving bottlenecks to streamline operations.Ensure a seamless onboarding experience for new customers, customizing plans to address their specific needs and objectives.Cultivate strong, trusting relationships with key customer stakeholders through proactive communication and support.Proactively assess evolving customer needs and challenges, identifying opportunities for advocacy and promoting our products/services.Monitor and analyze customer engagement, product usage, and satisfaction levels to drive strategic decision-making and prevent churn.Identify and capitalize on opportunities for upselling and cross-selling additional products/services to drive revenue growth.Collaborate with marketing to expand customer accounts and enhance overall customer experience.

Davenport, Iowa Area

Provide campus pastoral care and development to the online campus at Christ Church. Facilitate growth and movement through our discipleship process and help congregants feel connected to our body of the Church. Direct and oversee the communication process at Christ Church. Manage the day-to-day functions of all ages discipleship programming. Including supervision of children's and youth ministry. Responsibilities include fundraising, missions, and ensuring that people of all ages are provided opportunities to experience God's love, develop relationships with each other and revive the world through service. Supervise program staff and ensure discipleship that aligns with the mission and vision of the organization. Write and deliver messages for all ages. Maintain website, blog, email accounts, budgets, communications, and social media streams. Manage social media streams and communication process for the church and supporting ministries. Production and oversight of communication media, website maintenance, and management of direct mail and email campaigns. Supervise age-specific ministry staff. Serve and participate on the sub-committee for marketing, branding, and registration of Summer Games University. Manage social media streams, marketing functionality, brand alignment, merchandising, and communications for Summer Games University.

Davenport, Iowa Area

Manage the day to day functions of the student ministry. Including fundraising, missions experience, ensuring that students are provided opportunities to experience God's love, develop relationships with each other and revive the world through service work. Write and deliver messages for student services. Engage students in Christ Church's discipleship process.Maintain student ministry website, blog, email accounts, budgets, communication and social media streams.Manage the social media streams and many steps in the communication process for the church and subsequent ministries. Including production and oversight of communication media, website maintenance, management of Mailchimp accounts and blogs.Serve and participate on the sub-committee for marketing, branding and registration for Summer Games University. Manage the social media streams, marketing function, brand alignment, merchandising and communications for Summer Games University.

Milan, Illinois

Supervised the day to day functions of Marketing Solutions Contact Center Training and Quality Assurance personnel. Designed learning courses and managed the learning function within the department and assisted with corporate and division training projects. Developed e-learning training, classroom and non-traditional employee development.Assisted in the successful implementation of a division wide LMS platform including end-user testing in PC, Mac, and virtual environment. Facilitated client-facing training and facilitated learning management throughout several levels of the organization.Including all of the duties in previous Trainer role.

Designed learning courses and managed the learning function within the contact/call center. Developed e-learning training, classroom and non-traditional employee development.Developed, coached, influenced and mentored upcoming stars in Trainer and Quality Assurance roles. Developed and implemented client-facing and co-branded training for nationally and internationally recognized clients.

Monitored and coached call quality for call center agents. Managed conference calls with clients to play call sampling.Coached supervisors for corrective action. Provided reporting and call metrics to client and internal management team. Provided training materials as subject matter expert for Quality Assurance. Delivered training as subject matter expert for Quality Assurance.

Monitored and coached call quality for call center agents. Managed conference calls with clients to play call sampling.

Train, direct and motivate sales associates to build customer relationships and sales. Coach sales associates for customer-obsession through motivated, goal orientated selling. Responsible for security of merchandise and developing sales plans for associates. Prepare bank deposits and sales statements.

Maintained and amended personnel files, processed personnel actions through channels and constructed operations orders. Maintained insurance and family care plans for deploying soldiers. Conducted training for pre-basic training soldiers and non-job skill certified soldiers. Certified Combat Life Saver.

Organized and oversaw service staff to ensure proper level of service. Hired, trained, directed service staff personnel. Administered cycle testing, consolidated training processes. Addressed, mediated and resolved member and staff concerns. Managed POS system and credit card terminals.

Responsible for service of fine dining, a la carte and banquet dinners. Secured facility, maintained inventory and assisted managers in daily duties. Set up and cleared 300+ person banquets and dinners. Bartended and waited on private club members.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Completed Degree

Business Administration, Criminal Justice

Activities and Societies: National Gang Crime Research Center, Administrative Intern.