• Manages financial transactions such as deposits, withdrawals, bill payments, and wire transfers in accordance with TD's Code of Conduct and Ethics. Achieves 100% Legendary Customer Experience Index YTD.• Navigates multiple computer systems and applications and utilizes search tools to accurately address and meet clients’ initial needs and recommend appropriate products and solutions to maintain customer relationships and generate repeat business.• Obtains and analyzes relevant customer information to verify the identity of customers and prevent loss of company assets.• Identifies and recommends products, services, or billing methods to prevent future client product issues.• Supports supervisor in weekly staff schedules and scheduling daily breaks.

• Prospected new business through networking, community outreach, and customer referral generation.• Held meetings with area managers and directors to identify sales obstacles and provided solutions.• Generated high-valued leads and converted sales that led to 120% overall branch sales target month on month. Four-year consecutive top sales and service performer in Dubai district. Five-year consecutive top sales and service performer in multiple grade A branches (Dubai, U.A.E)• Evaluated client financial positions and identified the most appropriate banking products.• Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.• Documented transactions and moved, deposited, or withdrew money accurately to prevent bank losses.• Trained and mentored more than 10 junior banking staff to maximize performance, efficiency, and compliance.• Managed escalated branch complaints by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.• Assisted customers with opening or closing accounts, completing loan applications, and signing up for new services.

Generated new business and referral clients in partnership with financial advisors and the branch team.• Worked with the branch operations team and credit departments to facilitate communication and deliver personalized solutions to customers.• Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products.• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.• Performed routine closings, maintained clean, accurate, and accessible records, and monitored transactionupdates throughout each quarter.• Reviewed historical records, current operational data, and forecasting information to identify and capitalize on system enhancement opportunities.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided primary customer support to internal and external customers.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Facilitated inter-departmental communication to effectively provide customer support.• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.• Exhibited high energy and professionalism when dealing with clients and staff.

• Analyzed past sales data and team performance to develop realistic sales goals.• Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.• Held meetings with the area director to identify techniques to overcome sales obstacles.• Remained current on industry trends to better understand customer needs, product effectiveness, and sales tactics.• Directed sales support staff in administrative tasks to help sales team close deals.• Presented products to clients using dynamic presentations and practical use-case scenarios.

• Analyzed financial statements, and bank records to identify fraud and other instances of financial crimes.• Analyzed large amounts of data to find patterns of fraud and anomalies.• Contacted customers directly to notify of fraudulent activity and minimize impacts.• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.