April Cabrera Email & Phone Number

Cypress, Texas

Successfully managed high-volume concepts, overseeing the thorough onboarding of customers through the account creation process.Took responsibility for mass communications involving Operating sites, Stakeholders, National Account Managers, and customers. Maintained order guides and charts for limited time offer items, consistently meeting deadlines with meticulous attention to detail. Conducted daily database queries for data extraction, analysis, and cleaning using Excel to ensure accurate and reliable information. Orchestrated mass escalation communications to Warehouse Operations and Sales teams via Salesforce, tracking item increases, decreases, and new incoming items based on insights from data analytics. Leveraged Salesforce contributed to 6,806 business events, resulting in the creation of 20,043 customer accounts while maintaining an impressive SLA of 96.5%. Achieved an outstanding average survey score of 4.7 from 118 completed surveys.Key Contributions:Focused on and dedicated myself to end-of-month conversion, successfully managing over 150 accounts.Played a pivotal role in creating a standardized process for business events, enhancing the overall customer experience and improving efficiency for Client Services.Skills:Demonstrated ability to work independently, effectively manage time, and prioritize activities.Possessed excellent verbal and written communication skills. Proven ability to prioritize work to meet deadlines while effectively managing multiple workstreams.Proficient in synthesizing data into actionable information for use by CSMs/CSAs.Collaborated seamlessly across corporate functional areas. Technologically adept with proficiency in Microsoft Office Suite (Excel, Outlook, Word), Salesforce, RME, SUS, and reporting platforms. Tracked accuracy rates of Data Services to ensure an error rate below 2%.

Houston, Texas

Houston, Texas