Deliver customer service by building rapport through empathy and compassionAddress and solve customer problemsDevelop and implement strategies to increase sales and revenue for my team individuallySupervisor a team of 4 - 6 account executives KPI’s and books of business while tracking performanceQuoting files based on effective annual rate and present valueAnalyze market competition

Appropriately handled incoming calls to qualify leadsMaintained a book of business with new clients, existing clients through rapport buildingExceeded personal goals while mentoring new hiresHit KPIs in order to be within top 10% of sales floor every yearDevelop and implement strategies to increase sales and revenueCross departmental and external collaboration to ensure customer needs are metEngaged with the client from the start of the sales process to the end

Identified strategies to refine brand voice and connect with target audiencesOptimized digital marketing campaigns to improve brand reputability and visibilityPerformed market research and analyzed competition to understand and communicate product valueConducted keyword research and analysis for SEO optimizationImplemented SEM strategies to increase web traffic

Train new employeesMonthly liquor inventorySet up and run Banquet facilities

Responsible for room service, restaurant, bar and banquet functions.Responsible for interviewing, hiring, firing and performance reviews ofall employees.Developed weekly schedules for a staff of 25+ employees.Developed training program for staff.Performed all payroll functions. Met with customers to plan and organize their parties and functionsdown to special details and menu requirements.Developed excel spread sheets to track employee earnings for taxreporting and tip sharing.

Interacted one-on-one with over 1100 members to provide the bestpossible service.Training of new staffSupervised three or more dining rooms concurrentlyResponsible for planning, coordinating and executing HalloweenHaunted House event for members and their families every year.