April Cheek Email & Phone Number

Phoenix, Arizona

• Created, Maintained and Executed test scripts and use case scenarios during all phases of the software development life cycle - for multiple products
• Documented and tracked software defects.

• Created, Maintained and Executed test scripts and use case scenarios during all phases of the software development life cycle - for multiple products
• Managed testing schedules, reviewed testing progress, and adjusted timelines
• Researched, documented, and resolved customer escalations from support and training departments.
• Documented and tracked software defects.
• Participated in product design meetings and offered valuable feedback
• Specialized in CRS interfaces including analyzing XML messages.

• Provided support by troubleshooting and resolving software and hardware related issues.
• Provided training to hotel staff in use of their property management and point of sale systems.
• Specialized in handling properties that were dissatisfied with service and making them happy.
• Specialized in fixing Credit Card and Revenue out of balance issues.
• Created and distributed documentation that is used company wide.
• Provide second level support to associates.

• Provided support by troubleshooting and resolving software and hardware related issues.
• Provided training to hotel staff in the use of their property management system.
• Looked up archived reservations and advised of brand policies.
• Developed and implemented training classes and documentation for associates in use of UNIX based PM system.

• Assisted hotels with the accuracy of their information, rates, and availability in the Central Reservations System.
• Assisted travel agents by researching records, and resolving issues.
• Entered and updated info in Sabre, Amadeus, Galileo, and Worldspan
• Handled incoming calls, provided information, and booked reservations.