Manage daily operations of assigned practice, including demographic information, coding, and charges.Work with Human Resources to assist with recruitment, hiring, mentoring and termination of non-physician staffSolicit and respond to patient feedback to improve service and processes that will enhance the patient experienceOversee and evaluate the performance of staff, as well as review and approve time sheets and other payroll materialsProvides oversight to projects that may span across the health system. Responsible for mentoring, developing and training of practice managers and other team members targeted for developmentAssure compliance with all required policies, procedures, standards and regulations (dept., county, state and federal)

Exhibits a high level of customer service while verifying and preparing all patient accounts Reviews and verifies all payment methods available, verifies patient/insurance information, works with patients to set up payment arrangements and to arrange/apply for assistance programs, assists in collecting copayments and deductibles, and problem solves basic billing inquiries. Obtains/confirms and enters/updates demographic and insurance information for all patients. Consistently confirms, enters, and/or updates al required demographic data on patient and guarantor on registration system. Secures and/or explains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Consistently completes the Medicare Secondary Payer (MSP) questionnaire, if applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required.

As a help Desk Analyst I provided local and remote desktop support to troubleshoot user access issues. I participated in regression testing and user case studies for new releases. I responded to customer inquiries regarding basic hardware and software problems by phone or email. I referred more complex questions to appropriate subject matter experts to insure the incidents were opened and closed in a timely manner before critical escalation occurred.

I answered phone and email questions and worked as part of a team to solve problems that customers had. I also directed customers to places where they could find answers to related questions and helped provide good customer satisfaction. I tracked open orders and backorders for domestic and International facility. I entered quote opportunities into e-business website, tracked the quoting process and issued the formal quote to the customer. I was responsible for the quarterly customer combat pricing spreadsheet for customers. I worked with sales software I1 and E2 business software.

As a customer Service Representative I worked closely with International clients, was the first line of contact for all customers. I did all order entry, participated in the quoting and tracked quotes. I did accounts Payable and Receivables and also took care of work orders to engineers and manufacturing.

As a site manager I identified and made recommendations for process improvements. I oversaw the implementation of organization policies and procedures. I monitored the performance of personnel to ensure a productive work environment. I managed the areas of staffing and training, while building an environment of teamwork that encouraged hard work and collaboration. I motivated employees to achieve personal goals as well as company goals and ensured workflow efficiencies, customer service excellence and quality assurance. I did all billing, inventory ordering, printing of marketing material and human resource functions. I helped launch and use a web based ordering systems for worldwide ordering of marketing materials.