April C. Email and Phone Number
With over two years of experience as an IT Buyer and Procurement Specialist, I have delivered high-quality IT solutions that met the needs and expectations of my internal customers across various industries. I have a Bachelor's Degree in Technical Management with an emphasis in Criminal Justice from DeVry University Phoenix, and I am fluent in Spanish.In my most recent role at Chewy, I managed the annual renewal process for software, services, and hardware support, ensuring compliance with internal technology standards and procurement policies. I also partnered with internal teams to build project baselines and resolve purchasing issues using Coupa P2P. Previously, I worked as an IT Procurement Specialist at Bluegreen Vacations, where I processed software license related requests, updated IT software license asset records, performed audits, and maintained accuracy of purchase order status within Footprints and ServiceNow. I am skilled in communication, IT asset management, software license management, data gathering and analysis, and problem-solving. I am passionate about providing IT order management services that support the end-user technology and infrastructure teams, and I enjoy collaborating with cross-functional teams on complex requests, open orders, and reports.
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Software Asset AnalystAmerican Express Jun 2024 - PresentNew York, Ny, UsResearching software End-of-Life (EOL) dates to update the ServiceNow (SNOW) database, significantly reducing the company's vulnerability exposure and minimizing outages caused by outdated and unsupported hardware/software. Using ServiceNow to accurately record and store EOL dates for all software versions, ensuring a centralized repository for effective tracking and management.Managing ITPR requests for new software/hardware onboarding, serving as the primary contact for stakeholders and guiding them through the workflow process to ensure timely completion.Conduct IT audits, including tracking software models, installation counts, versions, device types, product ownership, and managing unapproved/not evaluated tasks.Partnered with IT teams and software vendors to verify EOL dates and collect critical information, ensuring precise and comprehensive documentation.Stay informed on industry trends and updates to foresee upcoming EOL events, proactively identifying potential risks and opportunities for timely software upgrades or replacements. -
Sr. It BuyerChewy Jun 2023 - Oct 2023Plantation, Florida, UsManaged the annual renewal process for software, services, and hardwaresupport.Managed open PO reports to proactively resolve purchasing problemsconcerning invoice discrepancies, requisitions discrepancies, etc.Advice internal stakeholders on procurement issues, providing support andguidance at all stages of the procurement cycle.Partnered with internal teams to build a project baseline.Used Coupa P2P to create and process PO's. -
It Procurement SpecialistBluegreen Vacations May 2022 - Jul 2023Boca Raton, Fl, UsProvided IT order management services to internal customers.Worked closely with End-User Technology and Infrastructure teams to ensure compliance with internal technology standards.Kept detailed tracking of all IT purchase orders which included shipping and receivables of all hardware and software.Maintained accuracy of purchase order request status within purchasing system (Footprints and SNOW).Worked with internal cross-functional teams on complex requests, open orders and reports.Processed software license related requests (new requests, changes, upgrades).Updated IT software license asset records, performed audits, removed access and kept detailed documentation. -
Infrastructure Support SpecialistRyder System, Inc. Aug 2021 - Jan 2022Miami, Fl, UsCollect, gather data, and data entry.Worked with networking team to bring up to date circuit information using Meraki/Cisco portal.Daily updates and cleanup of data for sites in ServiceNow.Data gathering using Shop management online (SMO) and Workday. -
It Asset ManagerTransdev North America Jun 2016 - Mar 2021Lombard, Illinois, UsManaged mobile solutions for internal customers (phones, tablets, mifi/jetpack devices). Oversaw the life cycle for devices, ordering, set up, retrieving and decommission devices.Coordinate with management in utilizing asset management tools to analyze, review, track assets, define cost savings, asset compliance, and service improvement.Monitor and control expenses within a fixed budget.Utilized the 5 key stages of asset life cycle management (plan, acquisition, operation, maintenance, and disposal).Maintained accurate information regarding order requests and asset life cycles.Worked closely with two mobile vendors/service providers (Verizon and T-Mobile/Sprint).Basic knowledge and training in Active Directory (AD) and Telecom (GENESYS, Interaction Desktop).Have worked and lead several mobile migration projects throughout the years.Provided mobile device support for executives.End user troubleshooting (Password resets, voicemail resets).Diagnosed and resolved issues with devices (phones, apple, android, tablets, mifi/jetpacks). -
Data Analyst-Corp ItRural/Metro Corporation Aug 2014 - Jun 2016Scottsdale, Az, UsInterpret data, analyze results using statistical techniques and provide ongoing reports.Accountable for reporting and presenting updates on PMO every week.Frequent testing and/or updating information in ServiceNow and Workday.Billing Coding.
April C. Education Details
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Devry University PhoenixTechnical Management With Emphasis In Criminal Justice
Frequently Asked Questions about April C.
What company does April C. work for?
April C. works for American Express
What is April C.'s role at the current company?
April C.'s current role is Providing Software Asset Analysis | EOL Management & Risk Mitigation.
What schools did April C. attend?
April C. attended Devry University Phoenix.
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