April (Pawlowski) Singleton Email & Phone Number

Plano, TX

• Work with Third Party Administrators, Operations and the central billing office to ensure account management
• Account management consisting of new client set ups, update to existing clients, correcting billing errors & acquiring contracted rates for service requested
• Telephonic communication with clients to show availability of one on one interaction
• Data management using the Centralized Customer Management data entry system
• Daily use of CRM, OccuSource and ChartSource for account tracking
• Timely response to incoming customer calls as part of a 5 day turn around time

• Managed and monitored daily work using the SalesForce.com data system
• Data management using the Centralized Customer Management data entry system
• Project management duties including task delegation to ensure deadlines are met
• Research and distribution of individual audits
• Acting supervisor and mentor of 15+ employees
• Interviewing, recruitment, and training of new employees

• Managed and monitored daily work
• Data management using the Centralized Customer Management data entry system
• Project management duties including task delegation to ensure deadlines are met
• Research and distribution of individual audits
• Acting supervisor and mentor of 15+ employees
• Interviewing, recruitment, and training of new employees

• Data management using the OccuSource data entry system
• Performed daily work using the Protocol Profile Automation system
• Established working relationships with National Protocol Account Managers
• Administered large updates to national accounts
• Expanded knowledge of processes to National Lab/TPA and National Employer Account
• Established a working relationships with new onboarding colleagues