April Smith, M.Ed Email & Phone Number

- Own the success and retention of the second largest bank in the world- Build client relationships through trust, proactive communication and value creation throughnon-traditional solutioning- Provide strategic guidance to clients on how our product capabilities can solve their needs- Consult with client executive team(s) as a trusted advisor and champion for their vision- Cross collaborate with Product and Development teams via JIRA, Confluence and Slack in order toimplement core platform functionality- Drive platform feature adoption through tactical planning

- Oversaw the successful completion of all client marketing initiatives for the top multi-billion dollarProperty and Casualty Insurance Company in the US- Increased account efficiency by 70% by reorganizing account project(s) distribution- Reduced account expenses by $30,000 in one month (and over $100K+) over the course of 2 years via detailed account reporting- Managed account optimizations and delivered measurable value according to contracted SLAs,SOWs and KPIs- Consulted with key stakeholders and multiple vendors to understand the client’s needs and vision in order to execute research based performance plans- Managed the professional growth and development of 13 people across two accounts- Cultivated executive client relationships and maintain open communication

- Lead two teams by facilitating the flow of client/vendor information and expectations with our team's workflow and operation- Managed organizational development initiatives by implementing and developing processimprovement plans- Oversaw team's client deliverables to ensure projects are executed on time- Managed the delivery of email and direct mail campaigns from content and rendering review toproduction timelines and sends- Developed technical writing documentation to onboard users into company platform- Communicated with marketing executives by leading weekly status meetings- Established continual learning environment through cross team collaboration and client partnerships- Manipulated HTML and platform code to render accurate content and template layouts for clientemails- Utilized communication, project management and support software such as Slack, JIRA, andConfluence

- Lead organizational development initiatives by implementing and developing process improvement plans- Develop training documentation and lead training sessions to onboard clients into company platform - Establish continual learning environment through cross team collaboration and client partnerships- Manage client deliverables to ensure projects are executed on time - Communicate with marketing executives by leading weekly status meetings- Manipulate HTML and platform code to render accurate content and template layouts for client emails- Utilize communication, project management and support software such as Slack, JIRA, Confluence and Wrike

- Design core curriculum for all youth age levels, ranging from Pre-K to 30 years of age- Recruit, train and provide oversight for the entire youth department leadership team- Implement strategic vision and develop milestone goals to raise the participation and engagement of youth in underserved communities

-Lead and guide Junior High School students to live meaningful, fun and purpose driven lives based on biblical principles.-Support students through practical and spiritual counseling/advice-Assist with organizing and implementing events for students -Work with younger student leaders to teach them best practices in youth ministry and show them examples of interacting with students.

♣ Composed research and analysis framework against the College of Education’s top competitors to identify advantages and disadvantages for strategic planning♣ Outlined website competitive analysis for the school’s education webpage to establish better website design and usability Researched current and prospective students’ potential questions to revise outdated FAQ database

Relevant ProjectsSchool Improvement Plan Spring 2018♣ Designed a detailed three-year school improvement plan that focused on strategies to increase college enrollment and graduation rates, and improve overall reading and math state test scores.School Finance Budget Summer 2017♣ Formulated a one-year school finance budget that outlined how to save during budget cuts and how to appropriate funds during an increase or surplusResearch and Policy Proposal Spring 2016♣ Authored a research proposal for understanding the decline in under-represented minorities graduating from a post-secondary institution and what we as educators can do to overcome thisCurriculum Design and One-Year Action Plan Spring and Summer 2015♣ Founded a college transition program and created individualized plans/curriculum to assist under-represented junior and senior high school students with their transition into a post-secondary institution

Itasca, Illinois

As a claims adjuster in the homeowner's department, I used my analytical skills collect data pertaining to specific situations and provided solutions through verbal and written communication. I performed financial analysis on a daily basis by creating accurate estimates for varying perils and communicated policy and coverage details to policyholders in a clear and concise manner. To better assist customers, I provided exceptional customer service to policyholders and stakeholders inquiring about claims information and processes via phone and email communication. Taking on leadership roles such as giving office-wide presentations on customer service initiatives and traveling across the country to train temporary hires were a few of my achievements.

Master Of Education (Med), Higher Education/Higher Education Administration

As a Master's Student at DePaul University, I have completed several reports and projects related to Education Leadership including a data.

Bachelor'S, Nonprofit Management

Activities and Societies: National Society of Collegiate ScholarsI worked in the residence halls throughout my four years of undergraduate.

Bachelor Of Science - Bs, Non-Profit/Public/Organizational Management

Education record

Education record