• Prepare project and program documentation including Project Charter, Status Reports, Project Schedule, etc.• Coordinate with multiple teams to ensure that all tasks are identified and completed timely to ensure seamless transition of technology and processes into use across the bank• Manage multiple priorities simultaneously to ensure that every task, concern, and opportunity are documented, completed and resolved timely and to the standards of Project Sponsors• Successfully planned, managed and executed the four year LIBOR retirement project including overseeing the selection of the replacement rate (implementing the replacement rate in the Commercial lending platform, educating lenders, and updating policies and procedures across the lending process), providing guidance to third party loan servicing partners, and transitioning the existing portfolios to the alternate rates (communicating with customers across multiple lending channels, communicating with customers, educating lenders and executing the technology work plan)• Successfully planned, coordinated and executed projects for regulatory and audit requirements, launching technology platforms, and coordinating the immediate response to the COVID pandemic

• Document risks and updates in accordance with departmental procedures.• Facilitate conference calls and coordinate metrics required for successful meetings.• Develop relationships with Risk Team, Initiative Management and front line units to obtain required information and updates for identified risks.• Coordinate resources, staff and information to effectively monitor risks and issues during system integrations.• Monitor status reports and conference calls for technology teams and managerial status meetings to identify new risks and updates for existing risks

• Coordinated and facilitated communication with all levels of management and employees from front line units, compliance teams, technology teams, and sampling teams to identify testing objectives, define test steps, and developing testing procedures to ensure that the Bank was complying with all applicable laws and regulations.• Coordinated access to technology, provided any training or documentation needed to pilot a test, and resolved any issues identified during pilot.• Coordinated and monitored developmental milestones to ensure timely completion of tasks and delivery of completed tests as required by organizational deadlines.

• Facilitated the review of risk concerns to determine appropriate risk rating levels, disposition statuses and establish follow up schedules.• Developed relationships with Vendor Managers and Senior Management to ensure effective communication of risks, impacts, and resolutions starting from the initial intake review, through timely updates and collecting documentation for final closure.• Verified details of each escalated risk situation and prepare accurate, clear and concise summaries, background information, impact statements and resolution plans for Executives, Senior Management, Risk Review Forums, Risk and Compliance Partners, and Process Owners in multiple divisions of the bank.

• Designed, documented and maintained departmental processes, procedures and process flows• Designed, implemented and maintained departmental status reports• Communicated compliance concerns to Third Party Vendors, documented responses and escalated concerns• Facilitated the procurement of products and services. Tasks include determining internal customer’s requirements, locating vendors, completing initial due diligence, negotiating pricing, compiling Request for Procurement (RFP) reports, facilitating the contracting process, assisting with implementing new vendor’s product or services and securing all required documentation• Compiled monthly scorecards for vendors; communicated results to internal business units and management, and facilitated scorecard review meetings• Reviewed Borrower Complaint Reports, determined if a vendor caused or could have prevented the complaint and escalated concerns to vendors, Senior Vice President of Risk and Third Party Oversight Committee• Implemented the use of Vendor tracking software (VendorRisk), reviewed all departmental documentation, identified any missing documentation and served as the system administrator.

• Managed action plans from inception to resolution, including reviewing and improving processes, identifying solutions, developing project plans to ensure timeliness, managing the team and priorities to ensure milestones are met, collecting documentation and interfacing with audit teams to ensure the identified risk was mitigated• Collected, organized and delivered all requested documentation for compliance, legal and investor audits• Facilitated communication between the Operating Division, Compliance, Legal, Senior Management, Risk and Control Self-Assessment and other Operating Divisions as needed

• Partnered with Operating Divisions to identify risks and associated controls• Developed test scripts that adequately evaluate the effectiveness of the control and partner with Operating Division to obtain documentation necessary to test• Coordinated, facilitated and participated in deep dive, documentation refresher, and testing meetings• Interpreted procedures and processes to develop Microsoft Visio Flow charts for Operating Division processes• Authored and compiled Operational Risk documentation (Process Flows, Risk and Control Matrixes, Control Testing Work Papers, Executive Summaries, Action Plan Validations, etc.) timely • Validated Action Plans that were either self-identified or identified as a result of audit to ensure all tasks were completed and overall risk mitigated• Partnered with the Operating Division to write Action Plans that adequately address all control test failures

• Developed, prepared and distributed productivity reports to Senior Management• Managed both the normal and priority work queues to ensure work completed timely• Developed, maintained, and distributed departmental job aides and procedures • Communicated daily production goals, and procedural changes to the department• Researched loans to determine if a Pre-Sale Review was required and if foreclosures could proceed• Developed Departmental Control Report with departmental management and information technology team

• Coordinated events, which included the management of volunteers and staff to ensure successful execution• Prepared budgets for events and activities• Designed and distributed marketing materials• Assisted volunteers in finding appropriate resolutions to difficult situations• Coordinated communication between youth, volunteers, and appropriate BSA personnel• Trained new leaders to ensure that they were prepared to work with youth, and that they were confident in their ability to be successful and knowledgeable in Boy Scout guidelines• Utilized volunteers to simultaneously manage numerous types of events for diverse age groups• Increased membership by 5.9% in 2009 by increasing recruitment efforts • Responsible for raising $45,000 in charitable donations

• Designed and developed training materials, including participant and facilitator manuals, supplemental documentation, and desk references• Facilitated functional and application training sessions• Documented and developed Internal Desktop Procedures

• Designed, developed and produced training CD ROMs and training packets for clients • Identified and proactively addressed client concerns and issues • Analyzed client reports to identify ways to improve client’s tax credit savings and screening compliance

• Communicated demand requests, situations and concerns and provided supporting documentation to appropriate departments, senior management, counsel, and correspondents to negotiate acceptable resolutions• Audited caller files to ensure compliance with corporate and department standards and procedures• Developed worksheets and forms for departmental use• Scheduled, coordinated and participated in monthly conference calls with Sales Teams, Department Manager and Vice President• Maintained accurate account details for communication with correspondents • Prepared and documented resolution progress for internal reports

• Imported and restructured documents and spreadsheets in accordance with established criteria• Designed, implemented and maintained document tracking system for team• Facilitated final document approval process

• Designed, implemented and maintained local document control for engineering design information• Reviewed and evaluated submitted Engineering Change Orders (ECOs)• Compiled weekly status reports to track the efficiency of ECO Approvers• ISO 9001 Internal Quality Auditor

• Maintained version control and assigned part numbers for all documents within the facility• Served as on-site point of contact for corporate documentation control department to ensure that all protocols were followed and questions were answered

• Designed and implemented a documentation storage system that met the combined needs of the Engineering, Quality, Manufacturing, and Purchasing Departments• Evaluated, revised and implemented an engineering change order system• Coordinated the release of engineering designs to the documentation system and manufacturing• Created Level 2 Policies and Level 3 Work Instructions for the Document and Data Control (ISO 9001)• Managed product extension projects• Audited all departments and processes within the organization as an ISO 9001 Internal Quality Auditor