April Garwick Email & Phone Number

· Serve as a product training manager for multiple products · Train clients to use various billing software products · Coordinate, facilitate, and record all internal training sessions · Train both internal employees and external clients on soft skills applications and in-house Oracle applications in a classroom setting · Develop training materials for an end-to-end billing and customer care solution · Edit training materials for accuracy · Develop product training paths for our East and West coast Customer Care organizations · Create product and soft skill certification tests for internal employees· Assist in the production of interactive training tutorials for end users by writing storyboards and product simulation exercises

· Produced online client and internal user guides for wireless billing software ·Maintained both internal and external user documentation in accordance with software releases and updates · Created an image library with each new software release for use by the Customer Documentation and Education Services departments· Wrote a monthly tracker summary that outlined all billing system updates and fixes for both internal and external distribution · Wrote/edited technical documentation materials · Assisted business analysts in performing client analysis · Documented all extract report layouts for programmers within the company · Recruited new clients using customer documentation as a selling point · Created impact statements for internal and external distribution

· Wrote, edited, and designed end user documentation (online and hard copy) for an organizational management software system · Produced interactive training tutorials for end users · Wrote and designed “Tips and Tricks” pages for company website · Assisted in the formulation of a new manual style and format