• Manages procedures for the Business Continuity line of business including regulatory compliance for the Office of the Comptroller of the Currency (OCC), Self-Identified Audit Issues (SIAI), and matters requesting attention (MRA)• Works with business and risk partners (Compliance, Credit, Legal, Audit) • Participates in risk initiatives, ad hoc requests and identifies risk exposures. • Prepares weekly Governance reports on high/medium rated Policy exceptions, analyzes the risk and communicates to the Technology Risk organization. • Collaborates with team to solve business problems and meet business goals.

• Managed health care for two private clients (cancer patients; hospice)• Homeschooled three elementary school-aged children in different grade levels

Provided oversight to credit union's regulatory compliance program, including regulatory research, writing/reporting, interpretation, and application of laws/regulations Research, develop, initiate, and implement updated laws/regulation changes to policies/procedures, based on the Federal Credit Union Act as published by the National Credit Union AdministrationResponsible for recommending updates / changes / impacts to the federal credit union policies / procedures for regulatory compliance to the senior compliance executives; provide compliance advice on business issues to management and credit union employees; maintain Regulatory Updates for the compliance program; updating in a timely manner; liaise with Internal Auditor(s) to ensure compliance with internal controls related to regulatory compliance Research, develop, and provide information to business partners for updated regulations compliance or changes to policies associated with credit unions consumer laws including: Reg. Z, Reg. B, Equal Credit Opportunity, Reg. E, Electronic Funds Transfer Act, Truth-In-Savings Act, Bank Secrecy Act, Fair Credit Reporting Act, and Real Estate Settlement Procedures Act (RESPA) Coordinate / perform internal compliance reviews to ensure regulatory compliance issues are identified, addressed, and remedied within a deliverables schedule; communicate regulatory compliance deficiencies or potential problems; provide SME guidance for development of alternatives or corrective actions.Supports credit union 's vendor management program regarding risk ratings and assessments for vendor’s accounts and annual contracts, including: purpose of credit request, vendor / credit union partnership interaction, new / existing vendor, financials, credit rating, insurance, disaster recovery plan (daily) to determine high-, medium-, or low-ratings for continued business and credit arrangements

Research, analyze, identify, and resolve day-to-day issues, research, initialization, and execution of transactions for multiple business sites and/or larger business units.Design, develop, and implementation of products, systems and services in an operations environment.Manage projects and direct activities of a team related to special operations initiatives as a subject matter expert in specific banking / finance arena as an operations analyst; perform technical writing to create / maintain / publish system operating procedures for contact centers for process/line of business, new financial centers opening where the process needs to be presented to risk/compliance for indicators (critical to process / regulatory compliance) to add to procedures. Create business development promotions for credit card, checking, or mortgage incentives. Created / initiated / published / managed and trained associates on procedures for complaint process used for on a Complaint Tracking and Resolution system. Converting call center procedures to accordion-style procedures using HTML coding as team member. Create process maps for procedures and process meeting banking regulatory compliance to avoid liability risks; liaise with partners (e.g., departments responsible for credit cards, checking, deposit, savings, complaints, rewards programs, home loans, and promotions). Manage risk and compliance; create procedures with review steps; add icons in procedures for associates to use in meeting customer service actions and tasks (critical process / regulatory / read verbatim icons). Research, analyze, conduct impact assessments and SEO for line of businesses (e.g., credit cards/deposits /complaints) and assess procedures for creation, retire, and/or streamline, including culling >5,000 down to ~2,500 call-center procedures within the last two years maintaining compliance and increasing ease and speed of customer service within regulatory guidelines via process maps and design documents.

Researched, analyzed, identified, and monitored ‘risky’ clients to target money-losing accounts and/or processes, identified accounts in good-standing, red flag changes, and potential profitability business losses and liability risks; reviewed monthly reports for presentation to committee of senior management with recommendations for actions to mitigate counter-party risks

• Researched, audited, identified, and uploaded financial statements for banks, thrifts, credit unions and bank holding companies (~2,500 financial statements quarterly) • Collaborated with analysts from Federal Deposit Insurance Corporation (FDIC) as a SME analyst and auditor to resolve financial inconsistencies (e.g., human errors, unbalanced sheets, miscommunications on profits) • Researched, analyzed, identified, and monitored ‘risky’ clients to target money-losing accounts and/or processes, identified accounts in good-standing, red flag changes, and potential profitability business losses and liability risks • Researched, analyzed, identified, and key performance indicators (KPIs) and trends • Trained analysts on financial upload process for a total of three learners

•Researched, analyzed, and completed audits for newly activated business clients, ensuring data concurred with Lender Committee Approval as part of quality assurance for client loan packages; performed research on criminal background, credit, and bankruptcies to report to management related to loan packages•Reviewed applicable laws and regulations for projects and operations for clients and internal banking operations to ensure no finance and/or banking compliance violations; ensured continued compliance monitoring, including developing a process for management of operational risks

•Managed support services for Treasury division via electronic products, including Global Client Access web-based treasury (platforms); provided technical support, troubleshooting, and problem resolution for electronic tools; ensured finance and banking compliance with internal policies and regulations; identified and negotiated cross-sell opportunities for the company

Managed delinquent credit card accounts of cardholders; located delinquent card owners via Skip-Trace 2000 and Lexis; set up payment resolutions and negotiated settlements and alternate payment plans, resulting in exceeding monthly quotas; Mentored and trained junior-level analysts