April Harding Email & Phone Number

- Planned, conducted, and reported on 13 research initiatives over 6 digital products using a range of remote, unmoderated methodologies including usability testing, A/B testing, preference testing, and surveys- Lead and collaborated with stakeholders to identify goals and desired business outcomes in order to determine research strategies, methodologies, and deliverables- Conducted remote, unmoderated studies to gather insights from 500+ users in order to highlight human voices within a large corporation- Wireframed and annotated designs for developers to clearly communicate intention- Analyzed, documented, and presented insights to stakeholders and teammates

Greater Minneapolis-St. Paul Area

-Dove into ambiguous areas of opportunity to solve problems for different groups of people. -Completed hands-on UX learning through client work in diverse industries-Utilized many research methods to discover pain points and areas of growth (all in-person and remote: usability testing & interviews, directed storytelling, card sorting, Kano survey & analysis, fly-on-the-wall observation, competitive analysis, etc)-Designed and prototyped solutions using tools like Sketch, Axure, Figma, and InVision-Presented findings both remotely and in person, both written reports and verbal presentations supported by slide decks

Greater Minneapolis-St. Paul Area

Focused on production details in order to create and maintain a consistent experience for performers and crew, managed information distribution among production departments, creatively built low-fidelity prototypes with found items as stand-in rehearsal props

Greater Minneapolis-St. Paul Area

Communicated with diverse people in various restaurant roles. Provided excellent customer service through attentive friendliness and food and beverage knowledge.

Greater Minneapolis-St. Paul Area

Assisted the Production Manager in administrative responsibilities for the theatre, including scheduling, tracking budgets, and communicating with various artists affiliated with the theatre. Largely involved in the planning of Park Square's 2015 General Auditions - planned, scheduled, staffed, corresponded with over 500 Twin Cities artists, and implemented the audition.

Provided friendly and helpful customer service to library patrons, directed flow of library materials quickly and efficiently to maintain order and organization, trained new employees in excellent organizational skills and customer service.

St. Paul, Mn

As a technical assistant in the Bethel University Theatre I supported the costume designer to bring characters to life through costumes and props. My responsibilities included costume repair, construction, and minor design. This opportunity also gave me experience in set construction.

St. Paul

Act as a liaison between professors and students to enhance the learning process, input information to online resources thoroughly and in a timely manner.

Poland

Directed English camps for Polish students of all ages, promoted English camps in Polish schools, and facilitated relationships between American teams and Polish nationals.

White Bear Lake/Mahtomedi, Mn

Focus on building genuine and lasting relationships with teens, lead club meetings and organize activities in a time-efficient and engaging manner.

Rockford, Illinois Area

Provided safe and fun childcare for children grades 2-6, planned and coordinated camp activities as a member of the senior leadership team.

Rockford, Illinois Area

Provided timely and personable customer service, made beverages and manned cash register to create an organized and comfortable environment.

User Experience Design Certification, Human Computer Interaction

Activities and Societies: UXPA, Public Speaking Group -Intensive 18 week hands-on UX program, primarily delivering client work to local.

Bachelor Of Arts (B.A.), Communication Studies, Theatre Arts

Activities and Societies: Lamba Pi Eta Honors Society, Theatre Department, National Forensics Champion, Welcome Week